Senior Examinations Operations Leader

Hong Kong Examinations and Assessment Authority (HKEAA) 香港考試及評核局 (考評局); Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

Hong Kong Examinations and Assessment Authority (HKEAA) invites applications for the role of Head of General Administration, reporting to the Head of the International and Professional Examinations Division. You will lead the General Administration Team to ensure smooth operation of the Division, including budget planning, recruitment and facilities management.

Applicants should hold a Bachelor Degree and at least 10 years’ experience, with 8 years in supervisory or managerial roles in education

Qualifications

• Bachelor degree and 10+ years' experience, with 8+ years in supervisory/managerial role.
• Good knowledge of education administration or examination operation.
• Experience in customer service, complaint handling and problem solving.
• Competent in business administration, development and negotiation.
• Strong leadership and management skills.
• Excellent interpersonal, organisation, analytical and communication skills.
• Able to work under pressure and irregular hours.
• Fluent in written and spoken English and Chinese including Putonghua.

Responsibilities

• Lead the General Administration Team to ensure smooth operation of the Division.
• Oversee budget planning, implementation, monitoring and reporting.
• Manage requisitions, payments, remittances and fee collections.
• Recruitment and briefing of examination personnel and related payments.
• Maintain facilities, equipment and supplies for paper and computer-based examination centres.
• Recruit full-time and temporary staff and arrange training.
• Maintain communications with other divisions and prepare reports.
• Assist Head in leading special projects and minor examinations planning.

Skills

Leadership

Communication

Problem solving

Customer service

Organisation

Analytical skills

Attention to detail

Bilingual English/Chinese

Education

Bachelor Degree in any discipline

Job description

Hong Kong Examinations and Assessment Authority (HKEAA) invites applications for the role of Head of General Administration, reporting to the Head of the International and Professional Examinations Division. You will lead the General Administration Team to ensure smooth operation of the Division, including budget planning, recruitment and facilities management.

Applicants should hold a Bachelor Degree and at least 10 years’ experience, with 8 years in supervisory or managerial roles in education