Senior L&D Officer - Hospitality Training & Onboarding

Sheraton Hong Kong Hotel & Towers 香港喜來登酒店; Hong Kong; On-site; HKD 420,000 - 600,000; Full time

Job summary

Sheraton Hong Kong Hotel & Towers 香港喜來登酒店 is seeking a Senior Learning & Development Officer to drive talent development on-site. You will host onboarding sessions, deliver engaging workshops, and support our student trainees throughout the learning journey.

As a key member of the HR team, you will mentor trainees, coordinate visas and allowances, and lead our Departmental Trainers with ongoing coaching, plans, and performance reporting. Fluency in English and Cantonese is required.

Qualifications

• Minimum 2-3 years of L&D experience, preferably in hospitality.
• Experience in hospitality industry is a massive advantage.
• Fluent in English and Cantonese; Mandarin is a plus.

Responsibilities

• Lead interactive New Associates Orientation and host welcoming gatherings for new joiners.
• Facilitate service workshops and practical English sessions for front-line associates.
• Mentor student trainees; oversee onboarding, visa applications, and allowances.
• Lead Departmental Trainers; coach, observe, and submit monthly training plans and reports.
• Administer digital learning platforms and manage the Career Development Centre; coordinate HR events.

Skills

Fluent English

Cantonese

Facilitation skills

Coaching

Microsoft Office

Digital learning tools

Public speaking

Education

Bachelor's degree or Diploma in Hospitality Management, HRM, Training, or related social science

Tools

Learning Management System

Job description

Sheraton Hong Kong Hotel & Towers 香港喜來登酒店 is seeking a Senior Learning & Development Officer to drive talent development on-site. You will host onboarding sessions, deliver engaging workshops, and support our student trainees throughout the learning journey.

As a key member of the HR team, you will mentor trainees, coordinate visas and allowances, and lead our Departmental Trainers with ongoing coaching, plans, and performance reporting. Fluency in English and Cantonese is required.