Senior L&D Lead: Hospitality Training & Growth

Sheraton Hong Kong Hotel & Towers; Hong Kong; On-site; HKD 300,000 - 540,000; Full time

Benefits offered by this job

Duty meals

Discounted room rate

Medical & dental

Life insurance

Retirement plan

Job summary

Sheraton Hong Kong Hotel & Towers is seeking a Senior Learning & Development Officer to drive learning initiatives across the hotel. You will host interactive workshops, support internal trainers, and mentor student trainees, shaping a dynamic learning journey for associates.

You will oversee onboarding, English sessions for front-line staff, and monthly training plans, while coordinating HR events and career development activities in a fast-paced hospitality environment.

Qualifications

• Bachelor's or Diploma in Hospitality/HR/Training or related social science.
• 2–3 years of L&D experience, preferably in an international hotel chain.
• Fluent in English and Cantonese; Mandarin a plus.

Responsibilities

• Lead onboarding and New Associates Orientation sessions.
• Mentor student trainees and manage end-to-end onboarding, visa apps and allowances.
• Head the hotel-wide Departmental Trainers and coordinate training plans/reports.
• Administer digital learning platforms and manage Career Development Centre activities.
• Support cross-exposure programs and hotel-wide associate engagement events.

Skills

Energetic

Approachable

Creative

Team player

Public speaking

Education

Hospitality Management

Bachelor's or Diploma

Tools

Microsoft Office

Digital learning platforms

Job description

Sheraton Hong Kong Hotel & Towers is seeking a Senior Learning & Development Officer to drive learning initiatives across the hotel. You will host interactive workshops, support internal trainers, and mentor student trainees, shaping a dynamic learning journey for associates.

You will oversee onboarding, English sessions for front-line staff, and monthly training plans, while coordinating HR events and career development activities in a fast-paced hospitality environment.