Assistant Learning & Development Manager

Sheraton Hong Kong Hotel & Towers; Hong Kong; On-site; HKD 300,000 - 420,000; Full time

Benefits offered by this job

Retirement plan

Medical & dental

Life insurance

Meal benefits

Discounted room rate

Job summary

Sheraton Hong Kong Hotel & Towers, located in Kowloon’s Victoria Harbour district, seeks an energetic L&D specialist to shape our training culture. You will design and deliver onboarding, leadership development, and internship programs for local and international students.

The role requires fluency in English and Chinese, strong coaching and presentation skills, and expertise with LMS tools. You will collaborate with multiple departments to maintain training calendars and drive associate

Qualifications

• Bachelor’s degree or diploma in hospitality management, human resources management, training, or related field.
• 2–3 years of relevant L&D experience, preferably in an international hotel chain.
• Strong presentation and coaching skills; ability to engage audiences.
• Fluent in English and Chinese (Cantonese & Mandarin); proficient in MS Office.

Responsibilities

• Lead our New Associates Orientation, Service Culture Program and Management Training Program with energy.
• Roll out leadership training concepts and coach Departmental Trainers.
• Coordinate internship programs with hotel schools and institutes, sourcing local and overseas interns.
• Manage training calendars and use e-learning tools; report on progress with monthly metrics.
• Support HR events and associate engagement initiatives across the hotel.

Skills

L&D leadership

Coaching

Presentation skills

English & Chinese

Education

Hospitality degree

Training/HR background

Tools

MS Office

LMS platforms

Job description

Here’s your Journey with Sheraton Hong Kong Hotel & Towers

Sheraton Hong Kong Hotel & Towers is one of Marriott International’s 30+ renowned hotel brands. As the world’s leading hospitality company, we offer unmatched opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration.

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another - and are driven to make things better. We love what we do, and we give it all we’ve got - on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re LOOKING for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

The Sheraton Hong Kong Hotel & Towers located in the heart of Kowloon’s business and entertainment district along Victoria Harbour, the hotel is steps away from subway stations is currently hiring candidates for the vacancies.

So, we ask, where will your journey take you?

Job Summary

At Sheraton, we don't just provide a place to stay; we create communities where people gather, connect, and thrive. If you’re a high-energy people-person who loves inspiring others, sharing knowledge, and making things happen, we want you in our Human Resources family!

Key Responsibilities

• Bring the Energy: Plan, schedule, and lead our signature New Associates Orientation, Service Culture Program and Management Training Program with passion. You will be the face of our service excellence, delivering fun and interactive skills training to elevate our entry-level associates.
• Grow Future Leaders: Roll out modern leadership training concepts and give our managers the tools to shine. You’ll also provide friendly coaching to our Departmental Trainers and help launch exciting talent DEVELOPMENT and recognition initiatives.
• The Ultimate Trainee Mentor: Act as the main bridge and champion for hotel schools, institutes, and student communities. From casting a wide net to source passionate local and overseas interns to building a structured environment, you will passionately administer our end-to-end internship programs. From hosting immersive hotel visits to seamlessly managing the complete trainee lifecycle, you’ll create an amazing, supportive community for all our trainees through Campus Relations.
• Keep Things Flowing: For L&D Operations & E-Learning, keep our training calendars organized and dive into modern e-learning tools. You'll partner with different departments to find out what training they need, update learning management systems, and compile creative monthly reports to track our progress.
• HR Team Spirit: Lend a hand with cross-exposure logistics, company-sponsored training perks, and join in on the fun for hotel-wide associate engagement events and special HR projects.

Requirements

• Education: Bachelor’s degree or Diploma in Hospitality Management, Human Resources Management, Training, or a related social science discipline.
• Experience: Minimum 2-3 years of relevant L&D experience, preferably within an international hotel chain. Experience in the hospitality industry is a massive advantage.
• Superpowers: Sound experience in service excellence, supervisory skill training, and e-learning platforms. Experience in sourcing local & overseas interns, alongside a background in administering internship programs, will be a great advantage. You should have strong presentation skills and know how to captivate an audience.
• Vibe & Skills: Highly organized with great planning and execution skills. You are independent, cool under pressure, and have a welcoming, approachable attitude. Fluency in spoken and written English and Chinese (Cantonese & Mandarin) is a must, along with a good handle on Microsoft Office (Word, POWERPOINT, Excel).

In addition to salary, year-end incentive and associate benefits such as retirement, medical & dental, life insurance, physical checkup etc., our associates also enjoy duty meals and discounted room rate.

• Information provided by you will only be used for consideration of your application for the relevant position.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local LAWS.