Senior IT Helpdesk & Onsite/Remote Support Specialist

CTI Group HK Limited; Hong Kong Island; Hybrid; HKD 201,000 - 357,000; Full time

Benefits offered by this job

Competitive salary

Career development opportunities

Collaborative environment

Job summary

CTI Group HK Limited is seeking IT Technical Support/Helpdesk professionals to deliver on-site and remote support for client devices and business systems in a fast-paced environment. You will configure installations, troubleshoot issues, and engage vendor support as needed.

The role requires a minimum of 2 years in networking and technical support, with strong Windows OS, Active Directory, Exchange and Office apps experience, plus bilingual English/Chinese communication.

Qualifications

• High Diploma or above in IT related discipline.
• Minimum of 2 years' experience in networking, software installation and technical support.
• Practical experience with PCs, laptops, VDI and mobile devices in iOS & Android platform.
• Proficient in Windows OS 10/11, Active Directory, Exchange and Office apps.
• Strong experience in computer systems, hardware/software and network troubleshooting.
• Ability to communicate effectively in Chinese and English.
• Preferred Certification: ITIL.

Responsibilities

• Act as primary resource to provide on site / remote support to users on various client devices and business systems.
• Identify systemic problems and propose improvements to reduce reported issues.
• Build & maintain OS images & approved applications for various PC & Laptop models.
• Handle patch management on client OS with evaluation, testing, & deployment.
• Ensure security software on client devices is healthy and updated.
• Handle IT project implementation tasks as assigned.
• Create FAQs to promote knowledge sharing & self-service.
• Handle receiving, configuration and installation of new client devices for users.
• Vendor management / coordination on faulty client devices.
• Meetings setup and standby.

Skills

Networking

PC troubleshooting

Customer service

OS deployment

Bilingual English/Chinese

Education

High Diploma or above in IT related discipline

Tools

Active Directory

Exchange

Office 365

VDI

Job description

CTI Group HK Limited is seeking IT Technical Support/Helpdesk professionals to deliver on-site and remote support for client devices and business systems in a fast-paced environment. You will configure installations, troubleshoot issues, and engage vendor support as needed.

The role requires a minimum of 2 years in networking and technical support, with strong Windows OS, Active Directory, Exchange and Office apps experience, plus bilingual English/Chinese communication.