IT Technical Support / Helpdesk Support (Senior/ Junior)

CTI Group HK Limited; Hong Kong Island; Hybrid; HKD 201,000 - 357,000; Full time

Benefits offered by this job

Competitive salary

Career development opportunities

Collaborative environment

Job summary

CTI Group HK Limited is seeking IT Technical Support/Helpdesk professionals to deliver on-site and remote support for client devices and business systems in a fast-paced environment. You will configure installations, troubleshoot issues, and engage vendor support as needed.

The role requires a minimum of 2 years in networking and technical support, with strong Windows OS, Active Directory, Exchange and Office apps experience, plus bilingual English/Chinese communication.

Qualifications

• High Diploma or above in IT related discipline.
• Minimum of 2 years' experience in networking, software installation and technical support.
• Practical experience with PCs, laptops, VDI and mobile devices in iOS & Android platform.
• Proficient in Windows OS 10/11, Active Directory, Exchange and Office apps.
• Strong experience in computer systems, hardware/software and network troubleshooting.
• Ability to communicate effectively in Chinese and English.
• Preferred Certification: ITIL.

Responsibilities

• Act as primary resource to provide on site / remote support to users on various client devices and business systems.
• Identify systemic problems and propose improvements to reduce reported issues.
• Build & maintain OS images & approved applications for various PC & Laptop models.
• Handle patch management on client OS with evaluation, testing, & deployment.
• Ensure security software on client devices is healthy and updated.
• Handle IT project implementation tasks as assigned.
• Create FAQs to promote knowledge sharing & self-service.
• Handle receiving, configuration and installation of new client devices for users.
• Vendor management / coordination on faulty client devices.
• Meetings setup and standby.

Skills

Networking

PC troubleshooting

Customer service

OS deployment

Bilingual English/Chinese

Education

High Diploma or above in IT related discipline

Tools

Active Directory

Exchange

Office 365

VDI

Job description

IT Technical Support / Helpdesk Support (Senior/ Junior)

About the role
CTI Group is seeking talented IT Technical Support / Helpdesk Support Professionals to help us deliver exceptional service and drive technological innovation. This is a full-time position, and you will play a vital role in ensuring the smooth operation of our clients' IT systems and providing exceptional customer service.

What you'll be doing

Act as primary resource to provide on site / remote support to users on various client devices and business systems. Scope of support including but not limited to client installation and configurations, data entry, troubleshooting and engagement of vendor support;

Identify systematic problems and / or recommend opportunities for improvement that will eliminate or reduce number of reported problems;

Build & maintain OS images & approved applications for various PCs & Laptops models.

Handle patch management on client OS with evaluation, testing, & deployment;

Ensure security software on client devices are healthy and updated;

Handle IT project implementation tasks assigned;

Continuously to build up quality FAQs as reference for both IT supports and users to promote knowledge sharing & self-service;

Handle receiving, configuration and installation of the new client devices to users;

Vendor management / coordination on faulty client devices;

Meeting Setup and standby.

What we're looking for

High Diploma or above in IT related discipline.

Minimum of 2 years' experience in networking, software installation and technical support role.

Practical experience with PCs, laptops, VDI and mobile devices in iOS & Android platform.

Proficient in Windows OS 10/11, Active Directory, Exchange and Office apps.

Strong experience in computer systems, hardware/software and network troubleshooting.

Ability to communicate effectively in Chinese and English.

Preferred Certification: ITIL.

What we offer

Competitive salary and benefits package

Opportunities for professional development and career advancement

Supportive and collaborative work environment

About us

CTI Group is a dynamic and fast-growing technology and innovation company specializing in Artificial Intelligence, Document Automation, Financial Automation, Network security, and IT solutions. We are a dynamic team dedicated to driving financial technology innovation and operational excellence.