Onsite Government IT Support Engineer (Helpdesk)

Classy Wheeler Limited; Hong Kong; On-site; HKD 334,800 - 502,200; Full time

Job summary

A technology services company in Hong Kong is looking for an IT Specialist / Helpdesk professional. The ideal candidate will support IT services on-site with a strong understanding of various IT products. Candidates should hold CCNP and MCSE certifications and have over 4 years of hands-on experience in network administration. This role requires excellent customer and vendor handling skills and the ability to analyze and fulfill customer requirements effectively.

Qualifications

• Over 4-years hands-on working experience in administration and operation of network router, switch, firewall, proxy server, VPN gateway, Windows server, and software distribution systems.

Responsibilities

• Understand and analyze customer requirements for deploying to achieve solution requirements.
• Support and handle customer needs effectively.

Skills

Active Directory

Microsoft System Centre Configuration Manager (SCCM)

Symantec Endpoint Protection (SEP)

Websense proxy appliance

Juniper Firewall/Fortigate Firewall

VMware

Symantec ProxySG gateway

Good customer and vendor handling skills

Education

Cisco Certified Network Professional (CCNP) or equivalent

Microsoft Certified System Engineer (MCSE) or equivalent

Job description

A technology services company in Hong Kong is looking for an IT Specialist / Helpdesk professional. The ideal candidate will support IT services on-site with a strong understanding of various IT products. Candidates should hold CCNP and MCSE certifications and have over 4 years of hands-on experience in network administration. This role requires excellent customer and vendor handling skills and the ability to analyze and fulfill customer requirements effectively.