Senior IT User Support & Systems Specialist

Crédit Agricole SA

Hong Kong

On-site

HKD 180,000 - 240,000

Full time

14 days+

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Job summary

Crédit Agricole CIB in Hong Kong is seeking an experienced IT Helpdesk Analyst to provide frontline technical support to end users under the Employee Referral Program. Responsibilities include troubleshooting PC hardware, printers, and software; supporting networks, Active Directory, DNS, MS Exchange & MS SQL; and coordinating with 2nd/3rd line teams and vendors.

The role requires 6–10 years of relevant experience, ability to work in shifts, and fluency in English, Mandarin and Cantonese; a

Qualifications

At least 7 years of experience in technical support including network administration and system operations.
Front office and Private Banking support experience is a plus.
Fluent in English, Mandarin and Cantonese.
Willingness to work in shift roster, on-call, weekends and public holidays.

Responsibilities

Troubleshoot PC hardware, printers and software; escalate to 2nd/3rd level IT support or vendors.
Install and support computer tasks such as network, systems, printers, IPT, software and hardware.
Provide dealerboard and daily office automation system support.
Perform IT helpdesk functions by answering support calls in shifts.
Follow-up on user purchases and service subscriptions; maintain IT inventory and documentation.