Customer Service Assistant

Jones Lang LaSalle Incorporated; Hong Kong; Sur place; HKD 180 000 - 300 000; Plein temps

Résumé du poste

JLL in Hong Kong is seeking a proactive Customer Services Officer to join our facilities team. The role focuses on daily operations, safety, and guest services within our studio units and information centre.

You will conduct inspections, coordinate with vendors, manage key control, handle inquiries, support exhibition room operations, and maintain logs and procurement records. Experience in administrative tasks and strong communication are essential for on-site duties.

Qualifications

• Strong organizational and multitasking skills.
• Proficiency in basic administrative and record-keeping tasks.
• Ability to respond promptly to emergencies and coordinate with vendors.
• Good communication skills for handling customer inquiries and tenant requests.
• Attention to detail for inspections, inventory, and documentation.
• Familiarity with office equipment and basic procurement processes.
• Physically able to conduct facility walkthroughs and light maintenance checks.

Responsabilités

• Conduct weekly inspections of washrooms, and stonewall trees.
• Respond to emergency calls and coordinate ad hoc repairs with vendors.
• Manage key control for all Studio Units (vacant and occupied) and oversee key borrowing registration for visitors and contractors.
• Handle inquiries via phone, email, and in person at the Information Centre.
• Support exhibition room operations including daily opening/closing and scheduling per operating hours.
• Maintain daily patrol logs, file applications and leasing documents, process rental receipts, and manage office signage, notices, and directory updates.
• Monitor and restock first aid supplies, manage storeroom inventory (e.g., booklets), and procure office equipment and sundries.
• Perform monthly water and electricity meter readings and assist in issuing debit notes.

Connaissances

Organizational skills

Multitasking

Administrative tasks

Vendor coordination

Emergency response

Communication skills

Attention to detail

Office equipment

Procurement

Physical fitness

Description du poste

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

• Conduct weekly inspections of washrooms, and stonewall trees
• Respond to emergency calls and coordinate ad hoc repairs with vendors
• Manage key control for all Studio Units (vacant and occupied) and oversee key borrowing registration for visitors and contractors
• Handle inquiries via phone, email, and in person at the Information Centre
• Support exhibition room operations including daily opening/closing and scheduling per operating hours
• Maintain daily patrol logs, file applications and leasing documents, process rental receipts, and manage office signage, notices, and directory updates
• Monitor and restock first aid supplies, manage storeroom inventory (e.g., booklets), and procure office equipment and sundries
• Perform monthly water and electricity meter readings and assist in issuing debit notes

Desired experience and technical skills required:

• Strong organizational and multitasking skills
• Proficiency in basic administrative and record-keeping tasks
• Ability to respond promptly to emergencies and coordinate with vendors
• Good communication skills for handling customer inquiries and tenant requests
• Attention to detail for inspections, inventory, and documentation
• Familiarity with office equipment and basic procurement processes
• Physically able to conduct facility walkthroughs and light maintenance checks

Candidates with more experience will be considered as Customer Services Officer

Location: On-site –Hong Kong, SAR, China

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail].

This email is only to request an accommodation.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

For further information, visit jll.com.