Senior Facilities Manager

EAA-Jones Lang Lasalle Limited; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) in Hong Kong seeks a Senior Facilities Manager to lead both hard and soft facilities management across the portfolio. You will drive operational excellence, ensure health and safety compliance, and manage financial performance with a focus on stakeholder relationships.

You will oversee maintenance programs, budget planning (OPEX/CAPEX), procurement, and vendor contracts while guiding a team and external service providers.

Qualifications

• Bachelor’s degree in a related field required.
• CFM/FMP certifications highly preferred.
• Minimum 8–10 years of progressive facilities/real estate experience.

Responsibilities

• Direct and oversee day‑to‑day facilities operations (hard and soft services).
• Develop and manage annual facilities budget (OPEX & CAPEX) and oversee procurement.
• Lead internal team and external vendors with SLAs and KPIs, ensuring safety and compliance.
• Maintain client relationships, report performance and strategic recommendations.
• Champion sustainability initiatives and integration of smart building technologies.

Skills

Leadership

Facilities management

Budgeting

Vendor management

Communication

Education

Bachelor’s degree in Facilities Management, Engineering, Business Administration

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

The Senior Facilities Manager is responsible for the strategic and operational leadership of all hard and soft facilities management services across the designated portfolio. This role requires a proactive leader who can deliver operational excellence, ensure compliance with health and safety standards, manage financial performance, and foster strong relationships with key stakeholders.

What your day-to-day will look like:

Operational and Technical Management

Direct and oversee all day-to-day facilities operations, including hard services (HVAC, electrical, plumbing, mechanical) and soft services (cleaning, security, landscaping, waste management). Develop, implement, and monitor preventive and corrective maintenance programs to ensure optimal performance and longevity of all building systems and assets. Ensure strict compliance with all local, state, and federal regulations regarding health, safety, environmental standards, and building codes. Lead the response to emergency situations, acting as the primary point of contact for crisis management and business continuity planning.

Financial and Commercial Management

Develop and manage the annual facilities management budget (OPEX and CAPEX) for the client. Monitor financial performance, identify cost‑saving opportunities, and implement efficiency initiatives without compromising service quality. Oversee the procurement process for facilities services, including drafting scopes of work, evaluating bids, and negotiating contracts with vendors and subcontractors. Review and approve vendor invoices, ensuring accuracy and alignment with contracted Service Level Agreements (SLAs).

Team and Vendor Leadership

Lead, mentor, and develop the internal facilities management team, fostering a culture of continuous improvement, accountability, and high performance. Manage external service providers and subcontractors, conducting regular performance reviews against established SLAs and Key Performance Indicators (KPIs). Facilitate regular training and development programs for staff to ensure up‑to‑date knowledge of industry best practices and safety protocols.

Client and Stakeholder Relationship Management

Act as the primary liaison between the facilities management team and client leadership, tenants, and key stakeholders. Conduct regular account review meetings, presenting performance reports, financial updates, and strategic recommendations. Manage tenant satisfaction programs, addressing escalations promptly and implementing feedback to enhance the overall occupant experience.

Sustainability and Innovation

Champion sustainability initiatives across the portfolio, including energy reduction programs, waste diversion strategies, and water conservation efforts. Identify and integrate smart building technologies and proptech solutions to optimize building performance and enhance the user experience. Support the client’s corporate social responsibility (CSR) goals through targeted facility‑led environmental and community programs.

Qualifications and Experience

• Bachelor’s degree in Facilities Management, Engineering, Business Administration, or a related field.
• Professional certifications such as Certified Facility Manager (CFM), Facility Management Professional (FMP), or membership in recognized industry bodies (e.g., IFMA, BOMA, RICS) are highly preferred.
• Minimum of 8 to 10 years of progressive experience in corporate real estate or facilities management.
• At least 3 years in a senior or leadership role managing large‑scale commercial, mixed‑use, or technology campus environments.
• Proven track record of managing complex vendor contracts and multi‑million‑dollar facilities budgets.

Key Competencies

• Ability to align facilities strategy with the broader business objectives of the client.
• Strong understanding of building systems, maintenance methodologies, and health and safety regulations.
• Proficiency in budget forecasting, financial reporting, and cost‑control mechanisms.
• Exceptional verbal and written communication skills, with the ability to present complex information clearly to diverse audiences.
• Strong analytical skills with a proactive approach to troubleshooting and risk mitigation.

Location: On‑site –Hong Kong, SAR, China

Job Tags: Legal Compliance

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.