Part-time Facilities Coordinator

EAA-Jones Lang Lasalle Limited; Hong Kong; On-site; HKD 167,000 - 234,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Hong Kong is seeking a customer-focused Concierge for our on-site mall operations. You will greet customers, assist tenants and visitors, handle inquiries and manage daily communications via the information counter and email.

The role requires a diploma in hospitality or related fields, 1 year of frontline customer service experience, and fluency in English, Mandarin and Cantonese. A fresh graduate with part-time service experience is welcome.

Qualifications

• Diploma or above in hospitality management, facilities management or related disciplines.
• 1 year of experience in customer service, preferably in frontline interaction, mall or hotel concierge.
• Pleasant, polite, customer-service oriented with good communication skills.
• Fresh graduates with some part-time customer service experience are welcome.
• Proficiency in English, Mandarin and Cantonese.

Responsibilities

• Greet customers at the start of the day.
• Provide high standard concierge service to tenants and visitors in a mall.
• Handle enquiries, requests and CS e-mail.
• Settle complaints and manage incidents.
• Support daily facilities management operations and in-mall events.
• Inspect stores on all floors and record information daily.
• Arrange vendors for ad hoc maintenance or emergency repairs.
• Issue signage, directory, notices and work orders.
• Handle redemption.

Skills

Customer service

Communication skills

Multilingual (English Mandarin Canton

Education

Diploma in hospitality management

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

• Start the day with greeting customers
• Provide high standard concierge service to our tenants and visitors in a cultural and creative mall
• Handle customers’ enquiries, requests and phone calls at Information Counter and CS e‑mail account
• Settle complaints and manage sudden incidents
• Support daily operations of facilities management services and in‑mall activities like exhibition events
• Perform inspection to stores at all floors and record information in daily patrol form
• Arrange vendors for ad hoc maintenance or emergency repairing
• Issue signage/ directory, notice and work orders
• Handle redemption

Required Skills and Experience

• Diploma or above in hospitality management, facilities management or related disciplines
• 1 year of experience in customer service preferably in frontline customer interaction, mall or hotel concierge experience
• Pleasant, polite, customer service oriented with good communication skills and manner
• Fresh graduates with some part‑time experience in customer service field are welcomed
• Good command of spoken English, Mandarin and Cantonese

Location: On‑site –HongKong, SAR, China

Job Tags: People Management

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail].

For further information, visit jll.com.