Senior End-User IT Support & VIP Tech Lead

Shangri-La Group; Hong Kong; On-site; HKD 334,800 - 446,400; Full time

Job summary

A leading luxury hospitality company based in Hong Kong is looking for a Senior Support Specialist to provide technical support for the Technology infrastructure. The role involves troubleshooting user workstations, managing software inventory, and ensuring compliance with software licenses. The ideal candidate has a Higher Diploma in Information Technology, at least three years of experience in end-user support, and excellent communication skills in Cantonese, English, and Chinese. This position offers opportunities for professional development and growth.

Qualifications

• Minimum three years of end-user computing support experience.
• Knowledge of Active Directory and enterprise email management.
• Good command of spoken and written Cantonese, English, and Chinese.

Responsibilities

• Provide on-site and remote hardware/software support to end users.
• Install and support mobile devices and mobile apps.
• Manage hardware/software inventory and ensure software license compliance.

Skills

Active Directory management

Troubleshooting hardware/software

End-user computing support

Good command of spoken English

Education

Higher Diploma in Information Technology

Tools

Microsoft Windows

Office 365

Android and iOS devices

Job description

A leading luxury hospitality company based in Hong Kong is looking for a Senior Support Specialist to provide technical support for the Technology infrastructure. The role involves troubleshooting user workstations, managing software inventory, and ensuring compliance with software licenses. The ideal candidate has a Higher Diploma in Information Technology, at least three years of experience in end-user support, and excellent communication skills in Cantonese, English, and Chinese. This position offers opportunities for professional development and growth.