End-User IT Support & Helpdesk Specialist

Classy Wheeler Limited; Hong Kong; On-site; HKD 223,200 - 334,800; Full time

Job summary

A renowned media company in Hong Kong is looking for an IT Support Specialist. This role focuses on providing technical support to end-users, maintaining IT systems, and ensuring smooth operations. Candidates should possess a degree in Computer Science or related fields, with a preference for ITIL certification. Experience in end-user support and strong communication skills in English and Chinese are essential. The position offers opportunities for professional development in a dynamic environment.

Qualifications

• More than 1 year of experience in end-user computing support.
• Proven expertise in Wi-Fi, network switches, routers, and AV setups.
• Good command of both written and spoken English and Chinese.

Responsibilities

• Provide technical support to end-users for IT products and infrastructure.
• Install, configure, and support IT equipment.
• Maintain and provide support to IT systems for smooth operations.
• Perform backup monitoring and Active Directory user account recovery.

Skills

Technical support

Windows 10

MAC OS X

Network connectivity

Communication skills

Backup monitoring

VPN troubleshooting

Customer focused

Education

University degree in Computer Science, IT or related discipline

ITIL Foundation v3 certification

Job description

A renowned media company in Hong Kong is looking for an IT Support Specialist. This role focuses on providing technical support to end-users, maintaining IT systems, and ensuring smooth operations. Candidates should possess a degree in Computer Science or related fields, with a preference for ITIL certification. Experience in end-user support and strong communication skills in English and Chinese are essential. The position offers opportunities for professional development in a dynamic environment.