Deskside Support Team Lead – VIP IT & End-User Expert

Swing Consulting Ltd.; Hong Kong; On-site; HKD 500,000 - 600,000; Full time

Job summary

A leading consultancy firm in Hong Kong is looking for an experienced IT End User Service Support Team Leader. This role involves mentoring the support team, resolving user issues efficiently, and ensuring high service standards. Ideal candidates should have a higher diploma in IT, over 7 years of end-user support experience, and excellent communication skills. Familiarity with ITIL is beneficial. This position offers the opportunity to lead and deliver exceptional support to VIP users.

Qualifications

• Minimum of 7 years of experience in end-user support, with at least 4 years in a leadership role.
• Strong interpersonal skills with a team-oriented and people-focused approach.
• Excellent verbal and written communication skills in English.

Responsibilities

• Lead and mentor the IT End User Service Support Team.
• Identify, analyze, and resolve incidents or problems.
• Act as the point of escalation for unresolved issues.

Skills

Leadership skills

Interpersonal skills

IT support expertise

Communication skills

Problem-solving skills

Education

Higher Diploma in Computer Science, Information Technology, or a related discipline

Job description

A leading consultancy firm in Hong Kong is looking for an experienced IT End User Service Support Team Leader. This role involves mentoring the support team, resolving user issues efficiently, and ensuring high service standards. Ideal candidates should have a higher diploma in IT, over 7 years of end-user support experience, and excellent communication skills. Familiarity with ITIL is beneficial. This position offers the opportunity to lead and deliver exceptional support to VIP users.