Senior End-User Tech Lead - ITIL & Large-Scale Deployments

Classy Wheeler Limited; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

A leading tech firm in Hong Kong is seeking an experienced IT Helpdesk Manager to lead end-user support and drive large-scale technology initiatives. The ideal candidate has extensive knowledge of end-user technologies, strong leadership experience, and excellent analytical skills. Responsibilities include managing ITIL support models and vendor arrangements across multiple locations. The role requires strong communication skills in English and Cantonese, ensuring effective collaboration with stakeholders of all levels. This is a fantastic opportunity to advance your career in a dynamic environment.

Qualifications

• Extensive experience in designing and delivering large-scale end-user technologies projects.
• Significant experience in managing End User Support Service and Operations across multi-office and large user base.
• In-depth technical knowledge in Wintel and Apple platforms.

Responsibilities

• Provide leadership and direction for end-user support and technologies teams.
• Manage large-scale end-user technology program across the group.
• Work with internal clients to understand their requirements and translate them into technology solutions.

Skills

End-User Technology knowledge

Team leadership experience

Analytical skills

Problem-solving skills

Decision-making skills

Vendor management

Communication skills in English and Cantonese

Education

Certifications in MCSE, MCDST, MCP / PMP, Prince 2 / ITIL

Tools

Citrix VDI Solution

MS Office Suite

Exchange

SharePoint

Job description

A leading tech firm in Hong Kong is seeking an experienced IT Helpdesk Manager to lead end-user support and drive large-scale technology initiatives. The ideal candidate has extensive knowledge of end-user technologies, strong leadership experience, and excellent analytical skills. Responsibilities include managing ITIL support models and vendor arrangements across multiple locations. The role requires strong communication skills in English and Cantonese, ensuring effective collaboration with stakeholders of all levels. This is a fantastic opportunity to advance your career in a dynamic environment.