Senior IT Systems Administrator: Lead Tech Support

Classy Wheeler Limited; Hong Kong; On-site; HKD 223,200 - 334,800; Full time

Job summary

A renowned news and media corporation in Hong Kong is seeking a Technical Support Specialist. The ideal candidate will have experience troubleshooting software and hardware issues and will possess strong analytical skills. Responsibilities include installing software, maintaining procedures for technical support, and assisting users with account issues. Candidates should have an associate's or bachelor's degree in computer science or a related field and a willingness to solve complex problems.

Qualifications

• 1+ years of experience in a technical support role.
• Willingness to solve complicated problems and see projects through to completion.
• Working knowledge of a variety of software, hardware, and applications in Windows/Mac OS.

Responsibilities

• Install and configure software and computer systems.
• Troubleshoot and resolve issues with software or hardware.
• Support the implementation of new solutions or applications.

Skills

Technical support

Analytical skills

Interpersonal communication

Problem-solving

Education

Associate's or bachelor's degree in computer science or a related field

Job description

A renowned news and media corporation in Hong Kong is seeking a Technical Support Specialist. The ideal candidate will have experience troubleshooting software and hardware issues and will possess strong analytical skills. Responsibilities include installing software, maintaining procedures for technical support, and assisting users with account issues. Candidates should have an associate's or bachelor's degree in computer science or a related field and a willingness to solve complex problems.