Senior Customer Analytics & AI Strategy Lead

Bank of China (Hong Kong) Limited; Hong Kong Island; On-site; HKD 900,000 - 1,500,000; Full time

Job summary

Bank of China (Hong Kong) Limited seeks a Senior Customer Analytics & Data Science Manager to lead AI-driven analytics for the personal banking business. You will collaborate with cross-functional teams to translate business needs into scalable AI solutions, refine models to meet regulatory standards, and drive strategic opportunities with Generative AI and advanced embedding techniques.

The role demands strong communication in English and Chinese, with Mandarin a plus, and a track record in

Qualifications

• 4 years' experience in analytics, modelling and ML/AI, at least 1 year in a managerial role.
• Banking, Financial Services or FinTech experience preferred.
• Embedding techniques, RAG, promptings and LLM fine-tuning knowledge.
• Experience with ML/Generative AI risk and governance is a plus.
• A mature self-starter with strong business sense and personal banking understanding.
• Excellent English and Chinese; Mandarin is an advantage.

Responsibilities

• Explore and create strategic AI-driven solutions for personal banking with actionable recommendations.
• Collaborate with cross-functional teams to translate business needs into technical solutions.
• Develop and refine AI models to meet business objectives and regulatory requirements.
• Identify and evaluate suitable AI vendors and manage escalations to ensure timely deliverables.
• Identify new business opportunities and targeting strategies powered by AI advancements.
• Stay highly attuned to the latest AI trends.

Skills

Analytics

Modelling

Machine Learning

Generative AI

LLM fine-tuning

RAG

Education

Bachelor’s degree

Tools

Python

LLMs

Job description

Bank of China (Hong Kong) Limited seeks a Senior Customer Analytics & Data Science Manager to lead AI-driven analytics for the personal banking business. You will collaborate with cross-functional teams to translate business needs into scalable AI solutions, refine models to meet regulatory standards, and drive strategic opportunities with Generative AI and advanced embedding techniques.

The role demands strong communication in English and Chinese, with Mandarin a plus, and a track record in