(Senior) Customer Analytics & Data Science Manager (AI & Modeling)

Bank of China (Hong Kong) Limited; Hong Kong; On-site; HKD 900,000 - 1,700,000; Full time

Job summary

Bank of China (Hong Kong) Limited seeks a Senior Customer Analytics & Data Science Manager to drive AI-driven solutions for personal banking. You will lead cross-functional workstreams, develop advanced models, and ensure regulatory alignment while seeking new business opportunities powered by AI advancements.

The role requires a strong background in analytics and ML, managerial experience, and fluency in English and Chinese.

Qualifications

• Degree or above in Computer Science, Data Science, Information Systems or related discipline.
• 4 years' analytics, modelling and ML/AI experience with at least 1 year in a managerial role.
• Banking/FS/FinTech experience preferred.
• Experience with embedding techniques, RAG, prompts and LLM fine-tuning.
• Knowledge of AI risk and governance is a plus.
• Strong business sense and understanding of personal banking; English and Chinese proficient; Mandarin advantageous.

Responsibilities

• Explore and create strategic AI solutions and actionable recommendations for personal banking using AI tech.
• Collaborate with cross-functional teams to translate business needs into technical solutions.
• Develop and refine AI models to meet objectives and regulatory requirements.
• Identify and evaluate AI vendors and manage timelines and deliverables.
• Identify new business opportunities and targeting strategies powered by AI trends.

Skills

Analytics

Modelling

ML/AI

Leadership

Communication

Bilingual EN/CN

Education

Degree in CS/DS/IS

Job description

(Senior) Customer Analytics & Data Science Manager (AI & Modeling)

Explore and create strategic solutions and actionable recommendations for the personal banking business by leveraging emerging AI technologies (e.g. Generative & Agentic AI, Reinforcement Learning, Machine Learning)

Collaborate with cross-functional teams to understand business needs and translate them into technical solutions

Develop and refine AI models to meet business objectives and regulatory requirements

Identify and evaluate suitable AI vendors for specific use cases, managing escalations to ensure deliverables and timelines are met with excellence.

Proactively identify new business opportunities and targeting strategies powered by AI technology advancements

Highly sensitive to the latest AI trend

Requirements:

Degree or above with major in Computer Science, Data Science, Information Systems or related discipline

4 years' experience relating to analytics, modelling and machine learning/AI/Generative AI, at least 1 years of which at managerial level

Experience in Banking, Financial Services or FinTech industry preferred

Experience and knowledge in embedding techniques, RAG, promptings and LLM fine-tuning, involvement in search engine or recommendation system is a plus

Experience in machine learning model/AI/Generative AI related risk and control governance is a plus

A mature self-starter with strong drive, motivation, committed with good business sense and strong understanding of the personal banking market

Excellent interpersonal and communication skills with excellent written and spoken English and Chinese, knowledge of Mandarin would be a definite advantage

Candidate with more experience will be considered as Senior Customer Analytics & Data Science Manager

If you are applying for in-scope position(s) under the Mandatory Reference Checking Scheme (i.e., A role carrying out regulated activities licensed by the IA, SFC & MPFA), you are required to undergo the Mandatory Reference Checking. Our responsible recruiter will inform you the details of the MRC process and the requirements in due course.