Sales Support Officer

Fides Solutions Limited; Hong Kong; On-site; HKD 201,000 - 335,000; Full time

Job summary

Fides Solutions Limited is seeking a proactive Sales Support professional in Hong Kong to assist the sales team with administrative tasks, order processing, and CRM management. You will coordinate with internal teams to ensure smooth order fulfilment and accurate client data.

The role requires strong organizational skills, attention to detail, and excellence in English communication; Cantonese or Mandarin is advantageous.

Qualifications

• Proven experience in a sales support or similar administrative role.
• Strong organisational and time management abilities.
• Excellent written and verbal English; Cantonese/Mandarin advantageous.
• Proficiency with MS Office and CRM systems such as Salesforce.
• Meticulous attention to data entry and documentation.
• Strong interpersonal skills for cross-functional collaboration.

Responsibilities

• Provide admin support to the sales team (scheduling, correspondence, documentation).
• Process sales orders, quotations and proposals accurately and promptly.
• Maintain CRM with current client information.
• Coordinate with operations, finance and product teams to fulfil orders.
• Prepare sales reports, metrics and presentations for management.
• Manage contracts and documents in line with procedures.
• Assist with client inquiries and order status updates.
• Support sales events, meetings and client presentations.
• Follow up on opportunities to help meet targets.

Skills

Sales support experience

Organisational skills

English communication

Office & CRM proficiency

Attention to detail

Interpersonal skills

Problem-solving

Quotations & orders

Education

Diploma/Certificate in business administration or sales

Tools

Microsoft Office

Salesforce or CRM

Job description

Providing comprehensive administrative support to the sales team, including scheduling, correspondence, and documentation management

Processing sales orders, quotations, and proposals accurately and in a timely manner

Maintaining and updating the customer relationship management (CRM) system with accurate and current client information

Coordinating with internal departments such as operations, finance, and product teams to ensure smooth order fulfilment and customer satisfaction

Preparing sales reports, performance metrics, and presentations for management review

Managing sales documentation, contracts, and agreements whilst ensuring compliance with company procedures

Providing responsive support to clients regarding order status, inquiries, and general sales-related questions

Assisting with the organisation of sales events, meetings, and client presentations

Monitoring and following up on outstanding sales opportunities and ensuring timely communication with prospects

Supporting the sales team in meeting targets and deadlines through efficient coordination and organisation

What we're looking for

Proven experience working in a sales support, sales coordinator, or similar administrative role, ideally within a sales-driven environment

Strong organisational and time management skills with the ability to prioritise multiple tasks and meet deadlines

Excellent written and verbal communication skills in English; proficiency in additional languages, particularly Cantonese or Mandarin, is advantageous

Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM systems such as Salesforce or similar platforms

Meticulous attention to detail and accuracy in data entry and documentation

Strong interpersonal skills with the ability to work effectively with diverse teams and clients

A proactive, positive attitude with the commitment to providing excellent customer service

Problem-solving abilities and the flexibility to adapt to a dynamic, fast-paced work environment

Familiarity with sales processes, quotation preparation, and order management is highly desirable

A diploma or certificate in business administration, sales, or a related field is preferred; equivalent work experience is also considered