Customer Support Officer

Elitez Pte Ltd; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

Elitez Pte Ltd in Hong Kong is seeking a capable Customer Service Specialist to handle inquiries, orders, quotations and service requests, ensuring timely resolution and proactive updates on shipment status. The role requires a Diploma or Degree in Business Administration, Engineering or a related discipline, and at least 3 years of customer service experience.

Strong English communication is essential, with Chinese language ability a plus, as you coordinate with internal teams to meet tight

Qualifications

• Diploma or degree in business, engineering or related discipline.
• At least 3 years of customer service or support experience.
• Experience in machinery, equipment or technical services is an advantage.
• Strong spoken and written English communication.
• Chinese language ability is an advantage for some customers.
• Customer-focused with strong communication and relationship-building.
• Independent, resourceful with good problem-solving.
• Strong organisational, multitasking and time-management skills.
• Comfortable in a fast-paced environment coordinating with multiple stakeholders.
• Meticulous, analytical and proactive.

Responsibilities

• Handle customer enquiries, orders, quotations, service requests and escalations professionally and promptly.
• Provide proactive updates on order and shipment status, including potential risks and recommendations.
• Coordinate with internal departments to support timely order fulfilment and resolve customer issues.
• Build and maintain positive working relationships with customers and internal stakeholders.
• Maintain accurate customer reports, operational records and documentation.
• Ensure work processes comply with relevant company policies, quality standards and regulatory requirements.
• Support urgent customer matters outside regular office hours when required.

Skills

Customer service

Order coordination

Communication

English ability

Education

Diploma or Degree in related field

Job description

Key Responsibilities

• Handle customer enquiries, orders, quotations, service requests and escalations professionally and promptly.

• Provide proactive updates on order and shipment status, including potential risks and recommendations.

• Coordinate with internal departments to support timely order fulfilment and resolve customer issues.

• Build and maintain positive working relationships with customers and internal stakeholders.

• Maintain accurate customer reports, operational records and documentation.

• Ensure work processes comply with relevant company policies, quality standards and regulatory requirements.

• Support urgent customer matters outside regular office hours when required.

Requirements

• Diploma or Degree in Business Administration, Engineering, Operations Management or a related discipline.

• At least 3 years of relevant customer service or customer support experience.

• Experience in the machinery, equipment or technical service industry will be an advantage.

• Strong spoken and written English communication skills.

• Ability to communicate in Chinese will be an advantage where required for business communication with Chinese-speaking customers and stakeholders.

• Customer-focused with strong communication and relationship-building skills.

• Resourceful and independent with good problem-solving abilities.

• Strong organisational, multitasking and time-management skills.

• Comfortable working in a fast-paced environment and coordinating with multiple stakeholders.

• Meticulous, analytical and proactive.

Working Hours

Monday - Friday , 8:30 AM- 5:30 PM