Sales Operations Officer

Principle One Ltd; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Principle One Ltd in Hong Kong seeks a Sales Operations professional to own the account management process and coordinate cross-functionally from opportunity development to project delivery.

You will support revenue generation by enhancing sales efficiency, maintaining CRM data, and coordinating with sales, service delivery, procurement and external suppliers to ensure client satisfaction.

Qualifications

• Must have 2–5 years in account management, customer service, project management, or sales.
• Experience in technology solutions is advantageous.
• Technology project management experience is highly recommended.

Responsibilities

• Manage a portfolio of key accounts as assigned.
• Develop and maintain strong relationships with clients at various levels.
• Maintain regular contact with assigned clients, solicit feedback and assist in managing issues.
• Document all account information in CRM system.
• Coordinate with sales, pre-sales, service delivery, procurement, administration and external suppliers to ensure service delivery.
• Manage maintenance and service contract renewals for assigned clients.
• Assist tender bidding and collect market intelligence and project information.
• Manage account receivables; provide regular account status reports to management.
• Develop account management strategies and campaigns to uplift service quality and identify upsell opportunities.
• Assist in marketing activities including pitching materials, presentations, website and social media.
• Review service and project quality with Helpdesk and Project teams and suggest improvements on costs and service quality.
• Assist in project finance to optimize costs, including non-stock inventory usage and bulk discounts.

Skills

English fluency

Mandarin desirable

Self-organisation

Cross-cultural communication

Proactive issue resolution

Deadline-driven

Team player

Education

Business Management/Marketing/IT degree

PMP or Prince2 certification

Job description

This role bridges sales, operations, and business support functions, taking ownership of sales operation process and cross-functional coordination. The Sales Assistant plays a key role in enhancing sales efficiency, supporting revenue generation, and ensuring seamless execution from opportunity development through to project delivery.

Responsibilities

Manage a portfolio of key accounts as assigned

Develop and maintain strong relationship with clients at various levels

Maintain regular contact with assigned clients, solicit feedback and assist in managing issues that arise

Maintain and document all account related information in CRM system

Accountable for after-sales services and coordinate with sales, pre-sales, service delivery, procurement, administration teams and external suppliers to ensure service delivery satisfaction

Manage maintenance contract and service contract renewals for assigned clients

Assist tender bidding exercise and collection of market intelligence, customer information, project information

Manage account receivables

Providing regular account status report to management

Develop account management strategies, improvement proposals, campaigns to uplift service quality and identify upsell/cross sell opportunities

Assist in Marketing activities including but not limited to preparation, update and issuance of pitching materials, presentations, website and social media

Work closely with Helpdesk and Project team to review the service and project quality for their account and make suggestion for continue improvement on both costs and service quality

Assist in project finance to their accounts to make sure we have the best cost saving for the project including but not limited to utilisation of the "Non-Stock Inventory" in warehouse to replace new equipment purchase, bulk purchase discount for subcontractors, utilise internal resources as much as possible without compromising on project quality and timeline

Key Skills

Fluency in written and spoken English, conversational Mandarin desirable

Excellent self-organisation and task prioritisation skills

Excellent cross-cultured communication skills and listening ability

Ability to escape issues proactively and effectively

Self-motivated and able to work under deadline pressure

Presentable, cheerful and out-going personality and ability to be a good team player in a highly dynamic environment

Willingness to learn and interest in high-tech solutions

Work Experience Requirements

2 to 5 years account management, customer service, project management or sales experience

Experience in technology industry/solutions would be an advantage

Technology project management experience is highly recommended

Education Requirements

Degree holder in Business Management, Marketing, IT or related disciplines

PMP or Prince2 certification is advantage

Compensation Method

Basic salary + discretionary bonus