Sales Support Executive/Service Inside Sales

dormakaba International Holding AG; Hong Kong; Sur place; HKD 201 000 - 335 000; Plein temps

Résumé du poste

dormakaba International Holding AG in Hong Kong is seeking a Sales Support Specialist to handle customer inquiries, complaints and service requests, and to manage email correspondence. You will coordinate after-sales activities, including account management and maintaining customer relationships, and prepare quotations with follow-ups on sales-related queries.

The role also involves providing administrative support to the sales team and assisting in coordinating the company's sales projects.

Qualifications

• Bachelor's degree in any major.
• 3 years of experience in sales support, customer service, or order coordination.
• Familiar with quotations, order follow-up, and after-sales processes.
• Good command of both written and spoken English and Chinese.
• Proficient in MS Office; experience with CRM/ERP is a plus.
• Detail-oriented and responsible with strong communication and coordination skills.
• Customer service mindset and a good team player.

Responsabilités

• Handle customer inquiries, complaints, service requests, and email correspondence.
• Coordinate after-sales service activities, including account management and maintain customer relationships.
• Prepare quotations and follow up sales-related queries.
• Provide administrative support to the sales team.
• Support and coordinate company's sales projects.
• Perform ad-hoc duties as assigned.

Connaissances

Customer service mindset

Team player

Strong communication

Coordination skills

MS Office

CRM/ERP familiarity

Formation

Bachelor's degree, any major

Outils

MS Office

CRM/ERP

Description du poste

ob responsibilities:

• Handle customer inquiries, complaints, service requests, and email correspondence




• Coordinate after-sales service activities, including account management and maintain customer relationships




• Prepare quotations and follow up sales-related queries




• Provide administrative support to the sales team




• Support and coordinate company's sales projects




• Perform ad-hoc duties as assigned

Job requirements:

• Bachelor's degree, any major




• 3 years of experience in sales support, customer service, or order coordination




• Familiar with quotations, order follow-up, and after-sales processes




• Good command of both written and spoken English and Chinese




• Proficient in MS Office; experience with CRM/ERP is a plus




• Detail-oriented and responsible, with strong communication and coordination skills; able to handle multiple tasks at once




• Customer service mindset and a good team player