Sales Associate

Van Cleef & Arpels; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Job summary

Reporting to the Boutique Manager, you will be an ambassador of Van Cleef & Arpels identity and expertise, welcoming and serving all visitors entering the boutique.

As part of the Boutique team your role will be to: Drive business – recruiting clients, developing loyalty and achieving sales objectives; Grow our client’s expertise – presenting our universe, history, creations and sources of inspirations; Offer an outstanding experience – personalizing client relationships and anticipating needs.

Qualifications

• Strong communication and interpersonal skills.
• Fluent in Cantonese and Mandarin; English a plus.
• Luxury retail or boutique experience preferred.

Responsibilities

• Welcome and serve visitors entering the boutique.
• Drive business by recruiting clients and building loyalty.
• Present the brand universe, history, and creations.
• Provide personalized client experiences and anticipate needs.
• Answer client inquiries and provide after-sales care.
• Maintain in-store tools and follow commercial policies.

Skills

Communication skills

Clienteling

Multilingual

Job description

Are you a good match?

You are detailed oriented, enthusiastic, confident, curious, reliable and looking for a team adventure. You have strong communication and interpersonal skills with the ability to be persuasive and engaging while offering an amazing client experience. You master Cantonese, Mandarin, and English would be a plus.

Are you a good match?

You are detailed oriented, enthusiastic, confident, curious, reliable and looking for a team adventure. You have strong communication and interpersonal skills with the ability to be persuasive and engaging while offering an amazing client experience. You master Cantonese, Mandarin, and English would be a plus.

What are we expecting from you?

Role

Reporting to the Boutique Manager, you will be an ambassador of Van Cleef & Arpels identity and expertise, welcoming and serving all the visitors and clients that are entering the boutique. As part of the Boutique team your role will be to:

• Drive business – recruiting clients, developing their loyalty and achieving sales objectives;
• Grow our client’s expertise – presenting our universe, history, creations and sources of inspirations;
• Offer an outstanding experience – personalizing client relationship, anticipating client’s needs,
• Serve all our visitors – answering to all client’s requests, after sales services and care advices;
• Contribute to a positive team spirit – actively participating in the day-to-day boutique life;
• Develop operational excellence – mastering in-store tools, following commercial policies and procedures.

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.