Boutique Assistant

HK03 Richemont Asia Pacific Ltd; Hong Kong; On-site; HKD 179,000 - 290,000; Full time

Job summary

Van Cleef & Arpels is seeking a boutique ambassador to support Sales Associates and deliver an exceptional client experience. You will greet visitors, assist with client presentations, and help with daily boutique operations, engraving and other CS activities as needed.

Fluency in Cantonese and Mandarin, with English as a plus, will help you connect with a diverse clientele. Join a Maison renowned for craftsmanship and client service, offering a path to grow within Richemont Group while

Qualifications

• Comfortable in a retail environment.
• Strong communication and interpersonal skills to deliver an amazing client experience.

Responsibilities

• Greet and welcome all visitors, easing waiting time and enhancing boutique experience.
• Contribute to the business by assisting sales associates during client presentations.
• Support daily boutique activities—preparing workspace, assisting with product preparation and payment procedures.
• Offer outstanding customer service—performing CS activities allowed in boutique (engraving, shining, etc.).
• Contribute to a positive team spirit by actively participating in day-to-day boutique life.

Skills

Cantonese

Mandarin

English

Job description

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Are you a good match?

You are curious, enthusiastic, dynamic, and looking for a team adventure. You are comfortable in a retail environment. You have strong communication and interpersonal skills with the ability to offer an amazing client experience. You master Cantonese, Mandarin, and English would be a plus.

What are we expecting from you?

Supporting our Sales Associates in boutique, you will be an Ambassador of Van Cleef & Arpels identity and expertise by delivering an exceptional client experience.

As part of the Boutique team your role will be to:

• Greet and welcome all our visitors - easing waiting time and enhancing boutique experience
• Contribute to the business - assisting sales associates during client presentations
• Support daily boutique activities - preparing workspace, supporting on product preparation and payment procedures
• Offer an outstanding Customer Service - performing CS activities allowed in boutique (engraving, shining…)
• Contribute to a positive team spirit - actively participating in the day-to-day boutique life

More than a role…

We recruit for a career! By joining Van Cleef & Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

Internal mobility

In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.