Sales Associate

JP04 Richemont Japan LLC; Hong Kong; On-site; HKD 300,000 - 540,000; Full time

Job summary

Van Cleef & Arpels in Hong Kong seeks a boutique ambassador to welcome and serve visitors, delivering an exceptional client experience in a luxury environment while embodying the Maison's heritage and know-how.

Reporting to the Boutique Manager, you will drive business by recruiting clients, growing loyalty, and presenting our universe and inspirations. You will handle client requests, after-sales care, and contribute to a positive team spirit in daily boutique life.

Qualifications

Responsibilities

• Drive business – recruiting clients, developing their loyalty and achieving sales objectives.
• Grow our client’s expertise – presenting our universe, history, creations and sources of inspirations.
• Offer an outstanding experience – personalizing client relationship, anticipating client’s needs.
• Serve all our visitors – answering to all client’s requests, after sales services and care advices.
• Contribute to a positive team spirit – actively participating in the day-to-day boutique life.
• Develop operational excellence – mastering in-store tools, following commercial policies and procedures.

Job description

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Are you a good match?

You are detailed oriented, enthusiastic, confident, curious, reliable and looking for a team adventure. You have strong communication and interpersonal skills with the ability to be persuasive and engaging while offering an amazing client experience. You master Cantonese, Mandarin, and English would be a plus.

What are we expecting from you?

Reporting to the Boutique Manager, you will be an ambassador of Van Cleef & Arpels identity and expertise, welcoming and serving all the visitors and clients that are entering the boutique. As part of the Boutique team your role will be to:

• - Drive business – recruiting clients, developing their loyalty and achieving sales objectives;
• - Grow our client’s expertise – presenting our universe, history, creations and sources of inspirations;
• - Offer an outstanding experience – personalizing client relationship, anticipating client’s needs,
• - Serve all our visitors – answering to all client’s requests, after sales services and care advices;
• - Contribute to a positive team spirit – actively participating in the day-to-day boutique life;
• - Develop operational excellence – mastering in-store tools, following commercial policies and procedures.

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.