Van Cleef & Arpels - Sales Associate

Richemont Asia Pacific Limited - Van Cleef & Arpels; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Job summary

Van Cleef & Arpels Hong Kong is seeking a Sales Associate for its luxury boutique. You will welcome visitors, present the brand universe, and deliver an outstanding client experience while driving sales and loyalty.

The role requires strong communication, interpersonal skills, and fluency in Cantonese/English; Mandarin would be a plus. You will work closely with the boutique team to uphold brand standards and provide exemplary service.

Qualifications

• Experience in luxury retail is preferred.
• Strong communication and interpersonal abilities are essential.
• Ability to build client loyalty and deliver exceptional service.

Responsibilities

• Drive business by recruiting clients and developing loyalty; achieve sales targets.
• Present the brand universe, history, creations, and sources of inspiration to clients.
• Personalize client relationships; anticipate and meet client needs.
• Address visitor requests, after-sales services, and care advice.
• Contribute to a positive boutique culture and collaboration with the team.
• Master in-store tools and follow commercial policies and procedures.

Skills

Client relations

Sales objectives

Communication skills

Interpersonal skills

Job description

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment.

Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.

At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

You are detailed oriented, enthusiastic, confident, curious, reliable and looking for a team adventure. You have strong communication and interpersonal skills with the ability to be persuasive and engaging while offering an amazing client experience. You master Cantonese, Mandarin, and English would be a plus.

What are we expecting from you?

Reporting to the Boutique Manager, you will be an ambassador of Van Cleef & Arpels identity and expertise, welcoming and serving all the visitors and clients that are entering the boutique. As part of the Boutique team your role will be to:

• Drive business – recruiting clients, developing their loyalty and achieving sales objectives;
• Grow our client’s expertise – presenting our universe, history, creations and sources of inspirations;
• Offer an outstanding experience – personalizing client relationship, anticipating client’s needs,
• Serve all our visitors – answering to all client’s requests, after sales services and care advices;
• Contribute to a positive team spirit – actively participating in the day-to-day boutique life;
• Develop operational excellence – mastering in-store tools, following commercial policies and procedures.

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Hong Kong?
• How many years' experience do you have as a sales associate?
• How would you rate your Cantonese language skills?
• How would you rate your English language skills?

Luxury & Designer Goods Retail 1,001-5,000 employees