Sales Adminstrator

Mdm Ling Bakery Pte Ltd; Hong Kong; On-site; HKD 185,000 - 296,000; Full time

Job summary

Mdm Ling Bakery Pte Ltd is seeking a Sales Administrator to own the order flow from enquiry to invoicing, coordinating with sales, warehouse and logistics teams.

We value accuracy under pressure, a warm customer approach, and the drive to grow into account ownership through on-the-job mentoring during interviews.

Qualifications

• Diploma required; related experience acceptable.
• 2 years of sales admin, order processing or customer service preferred.
• Strong Excel/Sheets skills with pricing and delivery date accuracy.

Responsibilities

• Attend to customer enquiries and process orders accurately, confirming items, quantities, pricing and delivery details before an order goes ahead.
• Prepare quotations, sales orders and invoices, and follow up with customers on outstanding payment.
• Prepare gift cards, packing lists and delivery orders for the warehouse team in good time for packing.
• Coordinate with the warehouse and logistics teams so orders are fulfilled on schedule, and keep customers informed of any change.
• Process amendments, postponements and cancellations, making sure every affected team and document is updated.
• Maintain order trackers, customer records and stock checks so that our sales information stays current and correct.
• Prepare weekly and monthly sales and order reports for management.
• Support corporate, bulk and festive orders from quotation through to post-delivery follow-up.
• Provide support in sales projects and initiatives.

Skills

Excel / Google Sheets

Attention to detail

Customer service

Communication

Initiative

Education

Polytechnic Diploma in Business Administration, or related discipline

Job description

About Mdm Ling Bakery

Mdm Ling Bakery is a Singapore bakery brand built on a simple promise: Love Them All. We bake in our own facility, run our own warehouse and manage our own deliveries, serving retail, e-commerce, corporate gifting, wholesale and institutional customers across Singapore.

About The Role

Sales administration sits at the centre of how we serve our customers. Every order passes through this desk, from the first enquiry to the invoice, the packing list and the delivered box. We are looking for a Sales Administrator to take ownership of that process, working alongside our sales, warehouse and logistics teams.

You do not need an F&B background. You do need accuracy under pressure, a warm manner with customers, and the instinct to check something that looks wrong rather than pass it along. This role is the entry point into our commercial team, and there is a path from here into owning your own accounts. We will walk you through it at interview.

Responsibilities

• Attend to customer enquiries and process orders accurately, confirming items, quantities, pricing and delivery details before an order goes ahead.

• Prepare quotations, sales orders and invoices, and follow up with customers on outstanding payment.

• Prepare gift cards, packing lists and delivery orders for the warehouse team in good time for packing.

• Coordinate with the warehouse and logistics teams so orders are fulfilled on schedule, and keep customers informed of any change.

• Process amendments, postponements and cancellations, making sure every affected team and document is updated.

• Maintain order trackers, customer records and stock checks so that our sales information stays current and correct.

• Prepare weekly and monthly sales and order reports for management.

• Support corporate, bulk and festive orders from quotation through to post-delivery follow-up.

• Provide support in sales projects and initiatives.

Requirements

• A Polytechnic Diploma in Business Administration, Supply Chain or a related discipline, or equivalent relevant experience.

• Preferably 2 years of relevant working experience in sales administration, order processing or customer service.

• Meticulous and detail-oriented, particularly with pricing, quantities and delivery dates.
  Strong digital skills, including proficiency in Microsoft Excel or Google Sheets. Comfort with spreadsheets beyond basic use (lookups, pivot tables) will be an advantage.

• Able to manage several live orders at once and stay organised during peak festive periods.

• Good written and spoken communication skills, with a customer-oriented approach.

• Able to take initiative, work independently and collaboratively in teams.

• Experience in the F&B, retail, e-commerce or logistics sectors will be advantageous.

• Exposure to corporate gifting, bulk orders or invoicing will be viewed favourably.