Retail Learning Partner

Sephora Hong Kong Limited; Hong Kong; On-site; HKD 246,000 - 446,000; Full time

Job summary

Sephora Hong Kong Limited is seeking a dynamic Retail Learning Partner to elevate frontline capability through in-store coaching, onboarding support and close collaboration with Store Management. You will deliver coaching across Hong Kong stores, identify learning needs, and reinforce Sephora service standards while building product knowledge and customer experience.

This role requires strong coaching, people development and the ability to work shifts on the shop floor, with a focus on driving

Qualifications

• Solid retail operations experience, preferably in beauty or luxury.
• Strong coaching and influencing skills to inspire and develop frontline teams.
• Passion for people development and elevating the client experience on the shop floor.
• Good business acumen; understand learning impact on store performance.
• Ability to work in a fast-paced retail environment and adapt to changing priorities.
• Shift duties in stores; excellent interpersonal, communication and presentation skills.
• Proficient with technology and Microsoft Office applications.
• Makeup product knowledge; makeup application skills are a plus.

Responsibilities

• Gaining in-store coaching and practical learning support to frontline teams across Sephora Hong Kong stores.
• Partner with Store Management Teams to identify learning needs and capability gaps.
• Coach Beauty Advisors on client experience, selling techniques, service standards, product knowledge and category priorities.
• Reinforce Sephora service expectations and behaviors; act as a role model for service excellence.
• Support onboarding of new team members through structured in-store coaching and follow-up.
• Facilitate skill practices on brand story, hero products and service behaviors.
• Observe team performance on the shop floor; provide timely, actionable feedback.
• Work with HR and Training to implement learning plans for frontline teams.
• Drive consistency in service rituals, grooming standards and customer engagement.
• Identify development opportunities and share field insights to improve learning effectiveness.
• Collaborate with cross-functional teams to support store execution and readiness.
• Maintain coaching records, learning follow-up and store visit observations.
• Create training content for internal and social use; track attendance and outcomes.
• Manage store visitation plans and work schedules according to business priorities.

Skills

Coaching

Customer service

Interpersonal skills

Communication

Presentation

Time management

Organizational skills

MS Office Proficiency

Makeup knowledge

Tools

MS Office

Job description

We are seeking a dynamic and passionate Retail Learning Partner to join our Hong Kong Retail team. Reporting to the Retail Manager, this role is responsible for driving frontline capability building through in-store coaching, on-floor learning support and close partnership with Store Management Teams. Working shift duty in stores, the Retail Learning Partner plays a key role in elevating client experience, strengthening selling behaviors, improving product and category knowledge, and embedding Sephora culture & values across the retail network.

This role will also work closely with the HR and Training teams to support onboarding, learning execution, people development and retail capability building aligned with Sephora’s business priorities.

You will shine here if you enjoy…

Training & Coaching

Deliver in-store coaching and practical learning support to frontline teams across Sephora Hong Kong stores

Partner with Store Management Teams to identify learning needs and capability gaps for individuals and teams

Coach Beauty Advisors and specialist populations on client experience, selling techniques, service standards, product knowledge and category priorities

Reinforce Sephora service expectations and behaviors to ensure the highest level of client engagement and satisfaction

Support onboarding of new team members through structured in-store coaching and follow-up

Facilitate skill practices and coaching sessions on brand story, hero products, points of difference and service behaviors

Observe team performance on the shop floor and provide timely, actionable feedback to drive improvement

Act as a role model for service excellence, professional standards and Sephora culture & values

Retail Capability Development

Support execution of retail learning initiatives aligned with business priorities and store performance needs

Work with the Retail Manager, HR and Training teams to implement learning and coaching plans for frontline teams

Drive consistency in service rituals, grooming standards and customer engagement across stores

Support development of frontline teams to strengthen product confidence, selling capability and commercial performance

Identify recurring development opportunities and share field insights to improve learning effectiveness and retail readiness

Cross-Functional Partnership

Work closely with HR and Training teams to support onboarding, learning deployment and talent development initiatives

Collaborate with Store Management Teams to support sales-driving activities, client events and key commercial campaigns

Partner with cross-functional teams including Marketing, Visual Merchandising, Category, Digital and Supply Chain to support store execution and readiness

Support brand training activities and help ensure effective knowledge transfer to frontline teams

Provide on-floor coaching support during key launches, peak trading periods and business-critical moments

General Support

Maintain coaching records, learning follow-up and store visit observations

Create training content for internal and social use, as well as classroom training

Prepare regular updates and reports on store capability, team progress and development needs

Track training attendance, coaching completion and learning outcomes where applicable

Manage store visitation plans and work schedules according to business priorities and operational needs

Support ad hoc retail projects and initiatives as assigned by the Retail Manager

We would love to hear from you if…

You have solid retail operations experience, preferably in beauty, luxury or service-oriented environments

You have strong coaching and influencing skills, with the ability to inspire, guide and develop frontline teams

You are passionate about people development and elevating the client experience on the shop floor

You demonstrate strong business acumen and understand how learning connects to store performance

You are comfortable working in a fast-paced retail environment and adapting to changing store priorities

You are comfortable working shift duty in stores based on business needs

You have excellent interpersonal, communication and presentation skills

You demonstrate strong customer focus and place service excellence as a core value

You demonstrate effective time management, planning, problem solving and organizational skills

You are self-motivated, proactive, flexible and able to work independently

You are proficient with technology and Microsoft Office applications

You consistently demonstrate Sephora culture & values through your behaviors and ways of working

You have strong product knowledge; makeup application skills will be an advantage

While at Sephora, you’ll find:

Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit

Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead

Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference

Join us and belong to something beautiful!

Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.