Retail Operations Manager

Classy Wheeler Limited; Hong Kong; On-site; HKD 500,000 - 800,000; Full time

Job summary

A state-owned duty free company is seeking an experienced Retail Operations Manager to oversee operations in Hong Kong. The ideal candidate will manage front-line staff, drive operational excellence, and develop sales strategies. Strong leadership and problem-solving skills are required, along with a degree and at least 8 years of relevant experience, particularly in retail. Fluent English and Chinese are essential, with a preference for candidates familiar with the beauty industry.

Qualifications

• Minimum of 8 years relevant experience with 5 years in operation management level.
• Experience in managing beauty and cosmetics stores is advantageous.
• Good command of written and spoken English and Chinese.

Responsibilities

• Manage all aspects of Operations and front-line staff management.
• Drive operational excellence and implement best practices.
• Oversee sales and operational planning process.

Skills

Leadership skills

Problem solving

Interpersonal skills

Business acumen

Multitasking under pressure

Education

Degree holder or above

Job description

Our client, a state owned duty free company with presences around the world. To cope with rapid expansion, they are looking for an experienced Retail Operations Manager (cosmetics) to join their expanding team in Hong Kong.

Responsibilities

• Manage all aspects of Operations and front-line staffs management
• Participate in new retail BU operations procedure and control set up
• Lead, develop and manage operations team to achieve company targets sales, pillar planning, service standards, and other regular and ad-hoc objectives
• Drive operational excellence and deploy best practices across all operation aspects to meet or exceed business targets as well as customer satisfaction
• Drive operations manpower planning, coach and energize a large team of front-line staff to provide excellent service and maximize business results; and to build goodplatforms for their career advancement and development
• Drive all-rounded business development plan from product assortment, pricing, promotion, inventory and warehouse management and retail operation
• Oversee sales and operational planning process, and monitor implementation
• Formulate proper sales strategies and drive sales
• Minimize operating costs and optimize the operating resources through effective process management
• Work collaborate withinternal departments and contribute to the effective implementation of sales activities, business promotion initiatives and merchandising plans at shop level
• Analyze store daily performance with insights to be proposed for short/long term initiatives

Qualifications

• Degree holder or above
• At least 8 years relevant experience in which 5 years at operation management level in retail; with experience in managing beauty and cosmetics store will be an advantage
• Strong leadership, problem solving and decision-making skills
• Energetic and outgoing personality
• Be strategic, passion in work, creative and details mindset
• Excellent interpersonal skills
• Team player, self-motivated, independent and able to perform multitasks under pressure
• Good planning skill organized with strong numerical sense and business acumen
• Good command of written and spoken English and Chinese, fluent in Mandarin is a plus
• Base in store and work on shift hours
• Candidate with less experience will consider as Assistant Operations Manager