Fragrance & Beauty L&D Partner: Elevate Client Experience

CHANEL; Hong Kong; On-site; HKD 420,000 - 640,000; Full time

Job summary

Chanel in Hong Kong is seeking a Learning & Development partner focused on empowering Beauty Advisors. You will design learning solutions that go beyond product knowledge to elevate client experience and retail excellence, coaching Area Managers and Boutique Managers to improve BA performance.

You will drive ongoing talent development, foster cross‑functional collaboration, and help Chanel maintain its luxury service standards across the retail network.

Qualifications

• Degree or diploma required with experience in people interactions, coaching, and training.
• Strong client-centric mindset and service excellence vision.
• Excellent communication, influence skills, and passion for development.

Responsibilities

• Curate learning solutions for Beauty Advisors to enhance client experience and retail excellence.
• Coach and collaborate with Area Managers and Boutique Managers to elevate BA learning journeys.
• Drive ongoing talent development and cross-functional collaboration to support Chanel's standards.

Skills

Coaching

Training delivery

People development

Communication

Education

Bachelor's degree or diploma

Job description

Chanel in Hong Kong is seeking a Learning & Development partner focused on empowering Beauty Advisors. You will design learning solutions that go beyond product knowledge to elevate client experience and retail excellence, coaching Area Managers and Boutique Managers to improve BA performance.

You will drive ongoing talent development, foster cross‑functional collaboration, and help Chanel maintain its luxury service standards across the retail network.