Retail Learning and Development Partner

CHANEL; Hong Kong; On-site; HKD 180,000 - 260,000; Full time

Job summary

CHANEL in Hong Kong seeks a Talent Development partner to elevate learning experiences for Boutique Advisors and drive client-service excellence across Chanel’s luxury retail network. You will design personalized learning solutions and collaborate with Area and Boutique Managers to boost performance and brand standards.

Success requires strong communication, coaching, and adaptability to evolving retail hours, ensuring a cohesive, luxury-focused client journey across Chanel stores.

Qualifications

• Degree or tertiary diploma required.
• Experience in people interactions, coaching and training preferred.
• Strong client-centric mindset and service excellence expected.
• Excellent communication and influence skills.
• Able to work independently with flexible retail hours.

Responsibilities

• Curate personalized learning solutions for Boutique Advisors to enhance client experience and retail excellence.
• Coach and collaborate with Area Managers and Boutique Managers to elevate the learning journey and business outcomes.

Skills

Coaching

Training

Communication

Time management

Independent work

Mobility

Education

Degree or tertiary diploma

Job description

We are seeking fashion enthusiasts to join our team in supporting the acceleration of digital experience, adapting the learning and development approach to meet changing consumer expectations and business needs.

As a business partner, you listens to inputs from stakeholders and manages diverse retail community needs to achieve business ambitions and enhance client experiences.

What impact you can create at Chanel

You will curate personalized learning solutions for Boutique Advisors, enhancing their capabilities beyond product knowledge to excel in client experience and retail excellence. By coaching and collaborating with Area Managers and Boutique Managers, you elevate the learning journey, creating a direct impact on client experience and business outcomes.

You are energized by:

Inspiring and coaching Chanel’s Fashion Advisors to raise their capabilities, maintain high professional standards, and grow their commitment to the brand. You thrive in connecting Talent Development and Retail, driving change through role modeling and cross-functional collaboration, and contributing to the ongoing development of Chanel’s talent.

What you will bring:

• Degree or tertiary diploma graduate with multiple years of experience in people interactions, coaching, and training, with a preference for a managerial role in selling, retail, or client service.
• Strong client-centric mindset and vision for service excellence.
• Excellent communication, influence skills, and a strong passion for people development.
• Open-mindedness, adaptability, and strong planning and time management skills.
• Ability to work independently with minimal supervision and flexibility in mobility and retail hours.

What Chanel can offer you:

• The opportunity to advance your career within an iconic luxury brand.
• A nurturing and supportive work environment focused on personal growth and team collaboration.
• Ongoing learning and development opportunities to ensure you remain at the leading edge of fashion retail.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth and contributes to collective progress. We believe the uniqueness of each individual enhances the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.