Retail Training Manager

Audemars Piguet (Hong Kong) Limited; Hong Kong; On-site; HKD 600,000 - 800,000; Full time

Job summary

Audemars Piguet (Hong Kong) Limited is seeking a Retail Training Manager to enhance frontline performance across boutiques and AP Houses in Hong Kong and Macau. You will deploy global and regional training content, lead coaching initiatives, and support teams to meet SMART goals in a luxury retail environment.

The role requires delivering education programs, managing the LMS setup, and collaborating with cross-functional teams to ensure brand standards and client experience excellence.

Qualifications

• At least 5 years of experience in luxury retail, with a strong background in sales, training, or coaching.
• Proven ability to deliver impactful training and coaching in a luxury environment.
• Strong understanding of boutique operations and client experience standards.

Responsibilities

• Develop and implement the Retail Excellence strategy across boutiques and AP Houses in HK and Macau.
• Deliver training programs (in-person, digital, blended) and manage LMS locally.
• Provide on-the-floor coaching to elevate client experience, sales techniques, and operations.
• Collaborate with Retail, Brand, Product and HR teams to align with business priorities.

Skills

Sales

Training delivery

Coaching

LMS proficiency

Tools

Learning Management System (LMS)

Microsoft Office Suite

Job description

Retail Training Manager is responsible for enhancing frontline performance, delivering impactful training, and driving coaching initiatives across boutiques and AP Houses in Hong Kong and Macau. This role ensures the effective deployment of global and regional training content, supports boutique teams in achieving SMART goals, and contributes to the continuous development of retail excellence.

Responsibilities

Retail Excellence Strategy & Development

Implement our global retail education strategy aligned with brand vision and retail excellence objectives.Implement learning programs (in-person, digital, and blended) focused on client experience, product, storytelling, and service excellence.Collaborate with Retail, Brand, Product, and HR teams to ensure alignment with business priorities and market needs.

Educational programs Delivery & Facilitation

Deliver training programs aligned with global and regional Retail Excellence guidelines. Manage the local execution of the Learning Management System (LMS), ensuring operational database accuracy and platform maintenance.Collaborate with local and regional Retail Excellence teams to define and deploy training plans and onboarding sessions.

Retail Performance Measurement & Optimization

Conduct individual and collective coaching sessions to support boutique teams in achieving performance goals. Partner with Store Managers to co-define SMART goals and monitor progress. Provide on-the-floor coaching to elevate client experience, sales techniques, and operational standards.Identify development needs and propose tailored coaching interventions.

Collaboration

Act as a key liaison between frontline and the Retail Excellence team, sharing field insights to inform strategy. Support the implementation of new tools, processes, and initiatives at boutique level.

Requirements

Experience

At least5 years of experience in luxury retail, with a strong background in sales, training, or coaching. Proven ability to deliver impactful training and coaching in a luxury environment. Strong understanding of boutique operations and clientexperience standards.

Communication & Interpersonal Skills

Excellent communication, interpersonal, and coaching skills.

Technical Proficiency

Proficiency in LMS platforms and Microsoft Office Suite.

Language Proficiency

Fluent in Cantonese, English and Mandarin