Retail Learning & Development Partner, Fragrance and Beauty

CHANEL; Hong Kong; On-site; HKD 420,000 - 640,000; Full time

Job summary

Chanel in Hong Kong is seeking a Learning & Development partner focused on empowering Beauty Advisors. You will design learning solutions that go beyond product knowledge to elevate client experience and retail excellence, coaching Area Managers and Boutique Managers to improve BA performance.

You will drive ongoing talent development, foster cross‑functional collaboration, and help Chanel maintain its luxury service standards across the retail network.

Qualifications

• Degree or diploma required with experience in people interactions, coaching, and training.
• Strong client-centric mindset and service excellence vision.
• Excellent communication, influence skills, and passion for development.

Responsibilities

• Curate learning solutions for Beauty Advisors to enhance client experience and retail excellence.
• Coach and collaborate with Area Managers and Boutique Managers to elevate BA learning journeys.
• Drive ongoing talent development and cross-functional collaboration to support Chanel's standards.

Skills

Coaching

Training delivery

People development

Communication

Education

Bachelor's degree or diploma

Job description

About The Role

We are seeking beauty enthusiasts to join our team in supporting the acceleration of digital experience, adapting the learning and development approach to meet changing consumer expectations and business needs.

As a business partner, you listen to inputs from stakeholders and manage diverse retail community needs to achieve business ambitions and enhance client experiences.

What Impact You Can Create At Chanel

You will curate personalized learning solutions for Beauty Advisors (BA), enhancing their capabilities beyond product knowledge to excel in client experience and retail excellence. By coaching and collaborating with Area Managers and Boutique Managers, you elevate the BA learning journey, creating a direct impact on client experience and business outcomes.

You are Energized By

Inspiring and coaching Chanel’s Beauty Advisors to raise their capabilities, maintain high professional standards, and grow their commitment to the brand. You thrive in connecting Talent Development and Retail, driving change through role modeling and cross‑functional collaboration, and contributing to the ongoing development of Chanel’s talent.

What You Will Bring

• Degree or tertiary diploma graduate with multiple years of experience in people interactions, coaching, and training, with a preference for a managerial role in selling, retail, or client service.
• Strong client‑centric mindset and vision for service excellence.
• Excellent communication, influence skills, and a strong passion for people development.
• Open‑mindedness, adaptability, and strong planning and time management skills.
• Ability to work independently with minimal supervision and flexibility in mobility and retail hours.

What Chanel Can Offer You

• The opportunity to advance your career within an iconic luxury brand.
• A nurturing and supportive work environment focused on personal growth and team collaboration.
• Ongoing learning and development opportunities to ensure you remain at the leading edge of fashion retail.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth and contributes to collective progress. We believe the uniqueness of each individual enhances the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.