Retail Training Manager

Audemars Piguet; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Audemars Piguet in Hong Kong/Macau seeks a Retail Training Manager to elevate frontline performance by delivering impactful training and coaching. You will deploy global and regional training content across boutiques and AP Houses, ensuring alignment with brand standards and SMART goals.

The role requires 5+ years in luxury retail training, strong communication, and fluency in Cantonese, English, and Mandarin.

Qualifications

• At least 5 years of luxury retail experience in sales, training, or coaching.
• Excellent communication and interpersonal skills.
• Fluent in Cantonese, English and Mandarin.
• Proficiency with LMS and Microsoft Office.

Responsibilities

• Implement global retail education strategy in line with brand vision.
• Deliver training programs and manage LMS integration.
• Coach boutique teams to improve performance and client experience.
• Collaborate with Retail, Brand, Product and HR teams.
• Support tools and processes at boutique level.

Skills

Luxury retail experience

Sales training

LMS platforms

Microsoft Office

Languages Cantonese English Mandarin

Tools

LMS platforms

Microsoft Office

Job description

The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.

Company Description

The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.

If this journey inspires you, come chart your own path within our family and let’s continue creating the extraordinary. Together, let’s write the next chapter of your career!

Job Description

Scope of Work

Retail Training Manager is responsible for enhancing frontline performance, delivering impactful training, and driving coaching initiatives across boutiques and AP Houses in Hong Kong and Macau. This role ensures the effective deployment of global and regional training content, supports boutique teams in achieving SMART goals, and contributes to the continuous development of retail excellence.

Responsibilities

• Retail Excellence Strategy & Development: Implement our global retail education strategy aligned with brand vision and retail excellence objectives. Implement learning programs (in-person, digital, and blended) focused on client experience, product, storytelling, and service excellence. Collaborate with Retail, Brand, Product, and HR teams to ensure alignment with business priorities and market needs.
• Educational programs Delivery & Facilitation: Deliver training programs aligned with global and regional Retail Excellence guidelines. Manage the local execution of the Learning Management System (LMS), ensuring operational database accuracy and platform maintenance. Collaborate with local and regional Retail Excellence teams to define and deploy training plans and onboarding sessions.
• Retail Performance Measurement & Optimization: Conduct individual and collective coaching sessions to support boutique teams in achieving performance goals. Partner with Store Managers to co-define SMART goals and monitor progress. Provide on-the-floor coaching to elevate client experience, sales techniques, and operational standards. Identify development needs and propose tailored coaching interventions.
• Collaboration: Act as a key liaison between frontline and the Retail Excellence team, sharing field insights to inform strategy. Support the implementation of new tools, processes, and initiatives at boutique level.

Qualifications

Requirements

• Experience: At least 5 years of experience in luxury retail, with a strong background in sales, training, or coaching. Proven ability to deliver impactful training and coaching in a luxury environment. Strong understanding of boutique operations and client experience standards.
• Communication & Interpersonal Skills: Excellent communication, interpersonal, and coaching skills.
• Technical Proficiency: Proficiency in LMS platforms and Microsoft Office Suite.
• Language Proficiency: Fluent in Cantonese, English and Mandarin

Additional Information

Audemars Piguet offers a competitive and comprehensive compensation and benefits package.

Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.