Reservations & Guest Services Specialist

The Henderson Hospitality; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Meal allowance

Discretionary bonus

5-day work week

Job summary

The Henderson Hospitality Limited is looking for an Integrated Support Services Officer to join our team in Hong Kong. You will handle F&B reservations via phone and email, maintain accurate booking records, and work closely with various departments to ensure seamless guest service and smooth operations.

Ideal candidates have hospitality-related education and strong communication, organization, and multitasking skills. Proficiency in English is essential; Cantonese or Mandarin is a plus.

Qualifications

• Proven communication and interpersonal abilities to interact with guests and colleagues.
• Well-organized, detail-oriented, capable of multitasking in a fast-paced environment.
• Proficient in spoken and written English; Cantonese and/or Mandarin is an advantage.

Responsibilities

• Handle F&B reservations enquiries via phone, email, and other channels professionally.
• Maintain updated reservation records and ensure all booking details are entered correctly.
• Liaise with different departments to ensure smooth communication and guest service.
• Follow up on booking confirmations, guest requirements, and operational arrangements.
• Support daily reservation and administrative duties as assigned.

Skills

Communication skills

Interpersonal skills

Organization

Education

Diploma or above in Hospitality Management, Tourism, Business Administration, or related discipline

Tools

Reservation systems

Microsoft Office

Job description

The Henderson Hospitality Limited is looking for an Integrated Support Services Officer to join our team in Hong Kong. You will handle F&B reservations via phone and email, maintain accurate booking records, and work closely with various departments to ensure seamless guest service and smooth operations.

Ideal candidates have hospitality-related education and strong communication, organization, and multitasking skills. Proficiency in English is essential; Cantonese or Mandarin is a plus.