Guest Relations Host – Luxury Dining & Events, 5‑Day Week

The Henderson Hospitality Limited; Hong Kong; On-site; HKD 216,000 - 360,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Meal allowance

Discretionary bonus

5-day work week

Job summary

The Henderson Hospitality Limited is seeking a Guest Relations Officer in Hong Kong to elevate the guest experience at our iconic venues. You will welcome guests, manage reservations, and provide information on menus and promotions.

You will work with the service team to ensure timely, attentive service, handle inquiries, resolve issues, and maintain meticulous organization. The role offers medical and dental insurance, meal allowance, discretionary bonus, and a 5-day work week.

Qualifications

• Previous experience in a customer service or host/hostess role preferred.
• Hands-on experience with SevensRooms is an advantage.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure in a fast-paced environment.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet and welcome guests as they arrive at the restaurant.
• Manage reservations and seating arrangements efficiently.
• Provide information about menu items and promotions.
• Assist in coordinating with the serving staff to ensure timely service.
• Handle guest inquiries and resolve any issues or concerns promptly.

Skills

Customer service

Communication

Interpersonal skills

Under pressure

Tools

SevensRooms

Job description

The Henderson Hospitality Limited is seeking a Guest Relations Officer in Hong Kong to elevate the guest experience at our iconic venues. You will welcome guests, manage reservations, and provide information on menus and promotions.

You will work with the service team to ensure timely, attentive service, handle inquiries, resolve issues, and maintain meticulous organization. The role offers medical and dental insurance, meal allowance, discretionary bonus, and a 5-day work week.