Hospitality Reservations & Integrated Support Specialist

The Henderson Hospitality Limited; Hong Kong Island; On-site; HKD 201,000 - 312,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Meal allowance

Discretionary bonus

5-day work week

Job summary

The Henderson Hospitality Limited is seeking an Integrated Support Services Officer to join our luxury hospitality team in Hong Kong. You will handle F&B reservations inquiries, maintain booking records, and liaise with departments to ensure smooth guest service in a fast-paced environment.

Ideal candidates hold a Diploma or higher in Hospitality Management, demonstrate strong customer service and organizational skills, and are proficient in English.

Qualifications

• Diploma or above in Hospitality Management or a related discipline.
• Previous hospitality, hotel reservations, guest services, or related administrative experience preferred.
• Strong communication and interpersonal skills with a customer-service mindset.
• Well-organized, detail-oriented, and able to handle multiple tasks efficiently.
• Proficient in spoken and written English; Cantonese/Mandarin is an advantage.

Responsibilities

• Handle F&B reservations enquiries via phone, email and other channels professionally.
• Maintain updated reservation records and ensure accurate booking details in the system.
• Liaise with different departments to ensure smooth guest service and communication.
• Follow up on booking confirmations, guest requirements and operational arrangements.
• Support daily reservation and administrative duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Multitasking

English proficiency

Cantonese/Mandarin (adv)

Education

Diploma or above in Hospitality Management

Tools

Reservation systems

Microsoft Office

Job description

The Henderson Hospitality Limited is seeking an Integrated Support Services Officer to join our luxury hospitality team in Hong Kong. You will handle F&B reservations inquiries, maintain booking records, and liaise with departments to ensure smooth guest service in a fast-paced environment.

Ideal candidates hold a Diploma or higher in Hospitality Management, demonstrate strong customer service and organizational skills, and are proficient in English.