Guest Relations Officer

The Henderson Hospitality Limited; Hong Kong; On-site; HKD 216,000 - 360,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Meal allowance

Discretionary bonus

5-day work week

Job summary

The Henderson Hospitality Limited is seeking a Guest Relations Officer in Hong Kong to elevate the guest experience at our iconic venues. You will welcome guests, manage reservations, and provide information on menus and promotions.

You will work with the service team to ensure timely, attentive service, handle inquiries, resolve issues, and maintain meticulous organization. The role offers medical and dental insurance, meal allowance, discretionary bonus, and a 5-day work week.

Qualifications

• Previous experience in a customer service or host/hostess role preferred.
• Hands-on experience with SevensRooms is an advantage.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure in a fast-paced environment.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet and welcome guests as they arrive at the restaurant.
• Manage reservations and seating arrangements efficiently.
• Provide information about menu items and promotions.
• Assist in coordinating with the serving staff to ensure timely service.
• Handle guest inquiries and resolve any issues or concerns promptly.

Skills

Customer service

Communication

Interpersonal skills

Under pressure

Tools

SevensRooms

Job description

The Henderson Hospitality Limited is the dedicated hospitality operator behind the dining, bar, and event venues within The Henderson, one of Hong Kong’s most iconic new landmarks designed by world renowned Zaha Hadid Architects. Our portfolio includes Akira Back, presenting innovative contemporary Japanese cuisine;Hana no Kumo, showcasing the quintessential of Japanese kappou (cut and cook) cuisine;Peridot at Summit 38, Asia’s hottest bar and dining sanctuary offering terroir-driven cocktails, fermentation-forward plant-based haute cuisine; and Cloud 39, a striking all-glass rooftop ballroom and panoramic terrace designed for unforgettable weddings, elevated events and milestone moments.

The Henderson Hospitality Limited is entering an exciting new chapter as we continue to set new benchmarks for luxury hospitality and dining excellence. As our portfolio grows, we are seeking anexceptional member to join our team as Guest Relations Officer.

Key Responsibilities

Greet and welcome guests as they arrive at the restaurant

Manage reservations and seating arrangements efficiently

Provide information about menu items and promotions

Assist in coordinating with the serving staff to ensure timely service

Handle guest inquiries and resolve any issues or concerns promptly

Requirements

Previous experience in a customer service or host/hostess role preferred

Hands on experience with relevant systems such as SevensRooms will be an advantage

Excellent communication and interpersonal skills

Ability to work well under pressure in a fast-paced environment

Strong organizational skills and attention to detail

A friendly and outgoing personality with a passion for hospitality

Why Join Us

At The Henderson Hospitality Limited, you will be part of a pioneering team shaping some of the city’s most exciting and refined dining experiences. We offer a dynamic environment, a culture of excellence, and the opportunity to create long-lasting impact across a growing portfolio.

Successful candidates will receive an attractive salary, medical and dental insurance, meal allowance, discretionary bonus, and a 5-day work week.

Personal data provided by job applicants will be used for recruitment purpose only.

For more information about The Henderson Hospitality Limited, please visit the following links for details about our event spaces, restaurants, and bar:

Cloud 39 - Above and Beyond - https://cloud39.com

Peridot | Sky-High Bar at Summit 38 - https://peridothk.com