Reservations Specialist (Senior) — 5-Day Week + Yearly Bonus

Hopewell Hotel (Wanchai) Management Limited; Hong Kong; Presencial; HKD 201.000 - 290.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Group Medical Insurance (For Employee,

Descripción de la vacante

Hopewell Hotel (Wanchai) Management Limited is seeking a Reservations Officer/Senior Reservations Officer in Hong Kong. The role involves handling guest enquiries, managing room availability and rates, and coordinating with Sales, Front Office, Concierge, Guest Experience and F&B to fulfil guest needs.

Excellent telephone and email manners, strong communication and interpersonal skills are essential. A more experienced candidate may be considered for the Senior Reservations Officer position;

Formación

• Excellent telephone and email manner.
• Strong communication, listening and interpersonal skills.
• Candidate with more experience may consider as Senior Reservations Officer.

Responsabilidades

• Have fully understanding on all hotel products, like guest rooms, rates and promotions, hotel facilities and programs
• Assist on managing room availability, rate or booking integration issues to maximize hotel occupancy and average daily rate
• Manage telephone, email and fax enquiries in a prompt, courteous and professional customer service at all times, ensure accuracy and attention to detail in accordance with company standards without delay
• Communicate effectively with guests and amongst various departments, notably Sales, Front Office, Concierge, Guest Experience and Food & Beverage, to ensure all guest requests and needs are fulfilled in a timely and effective manner
• Maintain accurate guest history and apply history to current reservations
• Perform any ad hoc duties as assigned by the superiors

Conocimientos

Phone etiquette

Email etiquette

Communication skills

Interpersonal skills

Descripción del empleo

Hopewell Hotel (Wanchai) Management Limited is seeking a Reservations Officer/Senior Reservations Officer in Hong Kong. The role involves handling guest enquiries, managing room availability and rates, and coordinating with Sales, Front Office, Concierge, Guest Experience and F&B to fulfil guest needs.

Excellent telephone and email manners, strong communication and interpersonal skills are essential. A more experienced candidate may be considered for the Senior Reservations Officer position;