Remote D2C Operations Lead — AI Tools & Growth

HLTH; Hong Kong; Remote; HKD 627,000 - 941,000; Full time

Benefits offered by this job

Fully remote

Flexible hours

AI tooling access

Flat team

Unlimited PTO

Growth opportunities

Job summary

HLTH is seeking an experienced operations manager for a hands-on, cross-functional role supporting D2C ecommerce operations. You will coordinate fulfillment, logistics, CX, and reporting, owning back-end pipelines and ensuring site accuracy while working with 3PL partners and internal teams.

The ideal candidate has 5+ years in ecommerce ops, strong Shopify know-how, and a proven ability to implement SOPs and optimize fulfillment.

Qualifications

• 5+ years in operations at a DTC/ecommerce
• Fluent in verbal and written English
• Hands-on Shopify experience with ability to work independently
• Demonstrated ownership of site, demand forecasting, and fulfillment operations
• Managed POs and production timelines
• Experience working with overseas 3PLs to fix fulfillment errors
• Strong with Google Workspace tools, ClickUp, and AI softwares
• Demonstrated knowledge in writing SOPs people can understand

Responsibilities

• Drive XFN collaboration across the organization to ensure efficiency goals are met
• Manage routine technical checks for site accuracy, pricing, performance, and the end to end purchase path
• Coordinate with marketing, brand, and engineering teams to ensure website content is accurate and launched on schedule
• Support implementation of merchandising best practices to improve customer experience
• Ensure claims and content align with regulatory and compliance requirements for our products
• Monitor order flow, fulfillment SLAs, inventory syncs, and resolve exceptions and failed deliveries
• Work closely with CX on order issues, returns, and escalations
• Maintain recurring reporting on company and department performance KPIs
• Find and resolve operational bottlenecks within the team to improve efficiency

Skills

Fluent English

Shopify experience

Google Workspace

ClickUp

AI tools

Tools

Shopify

Google Workspace

Job description

HLTH is seeking an experienced operations manager for a hands-on, cross-functional role supporting D2C ecommerce operations. You will coordinate fulfillment, logistics, CX, and reporting, owning back-end pipelines and ensuring site accuracy while working with 3PL partners and internal teams.

The ideal candidate has 5+ years in ecommerce ops, strong Shopify know-how, and a proven ability to implement SOPs and optimize fulfillment.