Senior D2C Operations Manager

HLTH; Hong Kong; Remote; HKD 627,000 - 941,000; Full time

Benefits offered by this job

Fully remote

Flexible hours

AI tooling access

Flat team

Unlimited PTO

Growth opportunities

Job summary

HLTH is seeking an experienced operations manager for a hands-on, cross-functional role supporting D2C ecommerce operations. You will coordinate fulfillment, logistics, CX, and reporting, owning back-end pipelines and ensuring site accuracy while working with 3PL partners and internal teams.

The ideal candidate has 5+ years in ecommerce ops, strong Shopify know-how, and a proven ability to implement SOPs and optimize fulfillment.

Qualifications

• 5+ years in operations at a DTC/ecommerce
• Fluent in verbal and written English
• Hands-on Shopify experience with ability to work independently
• Demonstrated ownership of site, demand forecasting, and fulfillment operations
• Managed POs and production timelines
• Experience working with overseas 3PLs to fix fulfillment errors
• Strong with Google Workspace tools, ClickUp, and AI softwares
• Demonstrated knowledge in writing SOPs people can understand

Responsibilities

• Drive XFN collaboration across the organization to ensure efficiency goals are met
• Manage routine technical checks for site accuracy, pricing, performance, and the end to end purchase path
• Coordinate with marketing, brand, and engineering teams to ensure website content is accurate and launched on schedule
• Support implementation of merchandising best practices to improve customer experience
• Ensure claims and content align with regulatory and compliance requirements for our products
• Monitor order flow, fulfillment SLAs, inventory syncs, and resolve exceptions and failed deliveries
• Work closely with CX on order issues, returns, and escalations
• Maintain recurring reporting on company and department performance KPIs
• Find and resolve operational bottlenecks within the team to improve efficiency

Skills

Fluent English

Shopify experience

Google Workspace

ClickUp

AI tools

Tools

Shopify

Google Workspace

Job description

Location: Remote (Poland, Hong Kong or Malaysia preferred)

Type: Contract / Full Time

About HLTH

HLTH is one of the fastest growing brands of 2026, reaching the top 0.1% in hyper-growth of all stores in the Shopify ecosystem and we’re just getting started (literally). At HLTH we believe understanding your health should be effortless. Our products turn health monitoring into clear insights anyone can act on.

Before you apply

HLTH is an intense environment: we’re demanding and ambitious, which means we ask a lot of ourselves and one another. This means fantastic learning, achievements, and career growth, but it also requires a significant commitment. We move fast, standards are high, and ownership is real. This is not a coast job. If you want to be challenged, stretched, and pushed harder than ever before, we invite you to apply.

We want a real operations manager, not a coordinator. If you’ve spent your career at large companies where resources were abundant, or your experience is only in dropshipping rather than in-house at a D2C brand that holds its own inventory, this role isn’t for you.

The Role

This role is a hands-on role for someone who keeps our site accurate and functioning while coordinating fulfillment, logistics, CX, and reporting. You’ll own site functionality, product setup, catalog accuracy, back-end pipelines and serve as the operational glue for our 3PL and supply chain partners to our team.

The perfect candidate for this position can maintain KPI reporting and standards that keep us accountable and in motion. Success for you looks like storefronts that work, stock that never runs out, products that deliver great customer experience, and fulfillment that runs without surprises using documented and repeatable operating processes across our products.

What You’ll Do

• Drive XFN collaboration across the organization to ensure efficiency goals are met
• Manage routine technical checks for site accuracy, pricing, performance, and the end to end purchase path
• Coordinate with marketing, brand, and engineering teams to ensure website content is accurate and launched on schedule
• Support implementation of merchandising best practices to improve customer experience
• Ensure claims and content align with regulatory and compliance requirements for our products
• Monitor order flow, fulfillment SLAs, inventory syncs, and resolve exceptions and failed deliveries
• Work closely with CX on order issues, returns, and escalations
• Maintain recurring reporting on company and department performance KPIs
• Find and resolve operational bottlenecks within the team to improve efficiency

Must-Have

• 5+ years in operations at a DTC/ecommerce
• Fluent in verbal and written English
• Hands on shopify experience with ability to work independently
• Demonstrated ownership of site, demand forecasting, and fulfillment operations
• Managed POs and production timelines
• Experience working with overseas 3PLs to fix fulfillment errors
• Strong with Google Workspace tools, Clickup, and AI softwares
• Demonstrated knowledge in writing SOPs people can understand

Strong Preference

• Consumer electronics DTC brands
• Multi-country fulfillment experience including COD
• Mandarin or Cantonese language skills

Compensation

Pay is based on region and experience, set as a geo-calibrated range. Exact compensation depends on the candidate’s skills, level, experience, and track record, and not all candidates will sit at the top of the range.

What’s in it for you

• Fully remote, flexible hours
• Access to custom AI tooling and workflows
• Flat team, direct access to founders
• Unlimited PTO (with a required recharge time)
• Room to grow as HLTH scales

Our hiring process

• Application review
• Screening interview
• Founder interview
• Team Interview
• Offer & Compensation (if accepted)