Regional IT Support- Insurance 25-34k

Michael Page (Hong Kong); Hong Kong; On-site; HKD 300,000 - 500,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Opportunity to work within a leading organization

Collaborative and professional work environment

Job summary

Michael Page International (Hong Kong) Limited is seeking an IT Support Specialist to provide onsite and remote support to users in Hong Kong and other regions. The role requires 5-10 years of experience in IT support, fluency in English, Mandarin, and Cantonese, and a proactive attitude towards delivering high-quality customer service.

The successful applicant will handle a range of IT tasks including troubleshooting network issues, managing service tickets, and supporting core systems such as Active Directory and SharePoint. A collaborative work environment with competitive salary and benefits is offered.

Qualifications

• 5-10 years of experience in IT support, preferably with regional exposure.
• Fluency in English, Mandarin, and Cantonese.
• Hands-on experience with common IT tools and environments.

Responsibilities

• Provide onsite IT support to end users during business hours.
• Deliver remote IT support across regional offices.
• Monitor and manage service tickets via ServiceNow.
• Troubleshoot and resolve hardware, software, and network issues.
• Support and administer core systems such as Active Directory, SharePoint.
• Configure, build, and reimage corporate laptops.

Skills

IT support experience

Fluency in English

Proactive attitude

Customer-oriented mindset

Experience with ServiceNow

Knowledge of Active Directory

Knowledge of SharePoint

Basic knowledge of Citrix

Job description

About Our Client

Our client is a large organization within the insurance industry, known for its innovative approach to providing services. With a strong presence in Hong Kong, it supports regional operations and values efficiency in its technology infrastructure.

Job Description

• Provide onsite IT support to end users during business hours (09:00-18:00), ensuring timely and effective issue resolution
• Deliver remote IT support across regional offices including Taiwan, Australia, Japan, and Korea
• Monitor and manage service tickets via ServiceNow, escalating issues when necessary
• Troubleshoot and resolve hardware, software, and network issues to minimize user disruption
• Support and administer core systems such as Active Directory, SharePoint, and print servers
• Maintain accurate inventory of IT assets including hardware, software, and peripherals
• Configure, build, and reimage corporate laptops; support mobile devices (iPhone, iPad) setup and troubleshooting
• Manage user lifecycle processes including onboarding, offboarding, and internal transfers
• Provide high-priority, dedicated IT support to VIP users
• Collaborate closely with regional and global IT teams to ensure smooth operations and project delivery
• Create and maintain IT documentation and knowledge base articles to improve support efficiency
• Set up and troubleshoot video conferencing solutions (e.g., Webex, MS Teams, Cisco, Logitech Meetup)
• Administer Cisco VoIP phone systems and handle desk phone configurations
• Support Windows 11 and Mac operating systems
• Manage procurement and purchasing of IT equipment based on business needs

The Successful Applicant

• 5-10 years of experience in IT support, preferably with regional exposure
• Fluency in English, Mandarin, and Cantonese
• Strong proactive attitude with the ability to take ownership and work independently
• Customer-oriented mindset with a commitment to delivering high-quality support services
• Hands‑on experience with common IT tools and environments (e.g., ServiceNow, Active Directory, SharePoint)
• Basic knowledge of Citrix is preferred but not mandatory

What's on Offer

• Competitive salary and benefits package.
• Opportunity to work within a leading organization in the insurance industry.
• Collaborative and professional work environment in Hong Kong.