IT Support Engineer

Infocare Hong Kong Limited.; Hong Kong; On-site; HKD 167,000 - 257,000; Full time

Job summary

Infocare Hong Kong Limited. is seeking an IT Support Engineer to provide onsite end-user support for a corporate client in Hong Kong. You will handle hardware/software issues, configure Windows desktops, and support Microsoft 365 apps.

You should have 1–2 years of IT support, be proficient in Windows, M365, networking basics, and able to communicate in English and Cantonese. Join a hands-on team that values problem-solving, customer service, and willingness to learn.

Qualifications

• 1–2 years of IT support, desktop support or similar role preferred.
• Good working knowledge of Windows operating systems and Microsoft 365.
• Basic understanding of computer hardware, networking, and IT troubleshooting.

Responsibilities

• Provide daily IT support to office users, including hardware, software, and connectivity troubleshooting.
• Install, configure, and troubleshoot Windows desktops and laptops.
• Support Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.
• Assist with Microsoft Teams meeting room devices and video conferencing equipment.
• Support printers, scanners, and other office IT peripherals.
• Assist with user account management, device setup, and onboarding/offboarding.
• Troubleshoot basic LAN, Wi‑Fi, and network connectivity issues.
• Provide basic support for warehouse IT equipment as needed.
• Coordinate with other IT teams and vendors to resolve issues.
• Maintain basic IT documentation and support records.

Skills

Windows OS

Microsoft 365

English communication

Cantonese communication

Customer service

Onsite support

Basic networking

Tools

Active Directory

Intune

Microsoft Entra ID

Job description

Infocare is looking for a motivated and service-oriented IT Support Engineer to provide onsite technical support for one of our corporate clients in Hong Kong. This role focuses on day-to-day end-user IT support, Microsoft 365, Windows environments, and office IT equipment. We welcome junior IT professionals who enjoy solving problems, helping users, and learning new technologies.

Key responsibilities

Provide daily IT support to office users, including hardware, software, and connectivity troubleshooting.

Install, configure, and troubleshoot Windows desktops and laptops.

Support Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive.

Assist with Microsoft Teams meeting room devices and video conferencing equipment.

Support printers, scanners, and other office IT peripherals.

Assist with user account management, device setup, and employee onboarding/offboarding.

Troubleshoot basic LAN, Wi-Fi, and network connectivity issues.

Provide basic support for warehouse IT equipment, such as barcode scanners and label printers, when required.

Coordinate with other IT teams and vendors to resolve technical issues.

Maintain basic IT documentation and support records.

About you

1-2 years of experience in IT support, desktop support, helpdesk, or a related role preferred.

Good working knowledge of Windows operating systems and Microsoft 365.

Basic understanding of computer hardware, networking, and IT troubleshooting.

Good communication skills in English and Cantonese.

Strong customer service mindset and a positive, proactive attitude.

Willingness to learn, take ownership, and handle day-to-day IT support tasks independently.

Experience supporting Microsoft Teams Rooms or other meeting room systems.

Familiarity with Microsoft Entra ID, Active Directory, or Intune.

Experience supporting barcode scanners, label printers, or warehouse IT equipment.

Familiarity with Microsoft Copilot or other AI productivity tools.

About us

Infocare is a professional corporate IT environment where you can gain hands-on experience with Microsoft technologies and enterprise IT systems, receive technical support and guidance from experienced engineering teams, and develop your technical and customer service skills through real-world IT support.

Work in a professional corporate IT environment.

Gain hands-on experience with Microsoft technologies and enterprise IT systems.

Receive technical support and guidance from Infocare's experienced engineering team.

Develop your technical and customer service skills through real-world IT support.