Deskside Support 28-35k

Michael Page; Hong Kong Island; Sur place; HKD 480 000 - 720 000; Plein temps

Avantages offerts par ce poste

Competitive salary and benefits

Growth opportunities in Technology & &

Central Hong Kong location

Résumé du poste

Michael Page is seeking a VIP IT Support Lead in Hong Kong to deliver on-site desktop support for high-profile users and maintain SLA-driven service quality.

You will lead deskside support, coordinate with vendors, and implement preventive measures while maintaining documentation and ensuring rapid issue resolution.

Qualifications

• ITIL 4 Foundation Certification required.
• Strong communication skills in English, Cantonese and Putonghua; Mandarin proficiency essential.
• Minimum 5 years IT support experience, including at least 2 years in a leadership role.

Responsabilités

• Deliver on-site desktop support for VIP users in accordance with SLAs.
• Provide deskside assistance for PCs, printers, corporate phones, software, video conferencing, and VIP IT needs.
• Collaborate with approved suppliers to establish support agreements and deliver technical advice.
• Recommend and implement preventive measures to reduce issues.
• Restore desktop services using standard system images; escalate non-standard images as needed.
• Maintain technical documentation: software versions, upgrade records, incident reports, root cause analyses.
• Offer professional, timely support to VIP users for rapid issue resolution.
• Manage and complete service requests from the Level 1 Helpdesk.
• Oversee hardware maintenance and vendor coordination including warranty repairs.

Connaissances

English

Cantonese

Putonghua

Mandarin

Leadership

Deskside support

IT service mindset

Formation

F.5/DSE or above

University degree preferred

ITIL 4 Foundation Certification

Description du poste

• Work with VIPs in a high-impact IT environment.
• Advance your career with ITIL-driven best practices.

About Our Client

Our client is a large organization in the Technology & Telecoms industry, known for providing innovative solutions and exceptional services. They are committed to fostering a professional and efficient work environment.

Job Description

• Deliver on-site desktop support for VIP users in accordance with defined service level agreements (SLAs).
• Provide deskside assistance for PCs, printers, corporate phones, software applications, video conferencing setups, and other VIP-related IT needs.
• Collaborate with approved suppliers to establish support agreements and deliver product-level technical advice and solutions.
• Recommend and implement preventive measures to reduce potential technical issues.
• Restore desktop services using standard system images provided by the client.
• For non-standard system images, provide hardware support only; elevate other issues as service requests.
• Maintain and organize technical documentation, including software version updates, PC upgrade records, incident reports, and root cause analyses.
• Offer professional, timely support to VIP users to ensure rapid issue resolution.
• Manage and complete service requests assigned by the Level 1 Helpdesk team.
• Oversee hardware maintenance and vendor coordination, including warranty repairs and upgrades based on client-provided documentation.

The Successful Applicant

• Education: F.5/DSE or above; university degree preferred. ITIL 4 Foundation Certification required.
• Skills: Strong communication skills in English, Cantonese, and Putonghua; excellent Mandarin proficiency is essential.
• Experience: Minimum 5 years of relevant IT support experience, including at least 2 years in a leadership role.

What's on Offer

• Competitive monthly salary and benefits package.
• Great working place and growth opportunities.
• Opportunity to work in the Technology & Telecoms industry in Central.
• Chance to enhance your technical skills in a large organization.