IT Support Engineer- Banking 35-45k

Michael Page International (Hong Kong) Limited; Hong Kong; On-site; HKD 240,000 - 300,000; Full time

Benefits offered by this job

Competitive monthly salary

Benefits

Collaborative work environment

Exposure to cutting-edge technology

Job summary

Michael Page International (Hong Kong) Limited is seeking an IT Support Engineer to provide onsite operations and support within a fast-paced financial business environment. The ideal candidate will have at least 3 years of client-facing IT helpdesk experience, proficiency in Microsoft Desktop environments, and excellent communication skills in English and Cantonese.

This position offers a competitive monthly salary, a collaborative work environment, and exposure to innovative projects in technology.

Qualifications

• At least 3 years working experience in a client-facing IT helpdesk environment.
• Strong command of both spoken and written English and Cantonese, Mandarin is an asset.
• Proficiency in Microsoft Desktop environment (Windows 10) and basic understanding of MS Server environment.

Responsibilities

• Responsible for providing IT Onsite operations and support in a fast paced financial business environment.
• Maintain a stable desktop infrastructure and deliver consistent IT services.
• Supervise local vendors on delivering IT support services.

Skills

Client-facing IT helpdesk experience

Proficiency in Microsoft Desktop environment (Windows 10)

Understanding of networking protocols

Strong interpersonal skills

Ability to handle complaints

Education

Tertiary education in IT related areas

Tools

Microsoft Server environment

Active Directory

Bloomberg

MarketMap

Job description

Highlights

• Work - Life balance platform.
• A good place to develop your IT support skills.

About Our Client

Our client is a large organization in the financial services industry, renowned for its commitment to innovation and excellence. The company operates in a professional and collaborative environment, offering exciting opportunities in the technology department.

Job Description

• Responsible for providing IT Onsite operations and support to the internal users in a fast paced financial business environment.
• Maintain a stable desktop infrastructure and deliver consistency IT services.
• Responsible for handling day-to-day events and incidents with proper incident management process applied in order to meet the service level defined by IT management.
• Supervise local vendors on delivering IT support services.
• Responsible for executing certain deployment activities to ensure new/changes to applications are carried out in production and DR environments.
• Providing support and administration for: Server & Hub rooms, Physical cabling, Servers Monitoring, Storage, backup and data replication system support, Certain Networks knowledge, End user computing (including desktops, laptops, Blackberry, mobile solutions), 3rd party systems and market data systems like Bloomberg, MarketMap.

The Successful Applicant

• Tertiary education in IT related areas.
• At least 3 years working experience in a client-facing IT helpdesk environment.
• Strong command of both spoken and written English and Cantonese, Mandarin is an asset.
• Proficiency in Microsoft Desktop environment (Windows 10), with basic understanding of MS Server environment (Server 2008) and Active Directory
• Broad understanding of networking protocols and administration
• Personal and Social: Proactive attitude and work ethics, Good interpersonal skills, telephone manners, and service attitude;
• Ability to maintain outstanding service level in time-sensitive situations.
• Ability to train users, resolve problems and handle complaints.

What's on Offer

• Competitive monthly salary and benefits.
• Collaborative and professional work environment in the financial services industry.
• Exposure to cutting-edge technology and innovative projects.

If you are an IT Support Engineer ready to take the next step in your career and contribute to the technology team in the banking sector, we encourage you to apply today.