IT support (L1, Insurance, Immediately available is preferred)

Michael Page (Hong Kong); Hong Kong; On-site; HKD 223,200 - 334,800; Full time

Benefits offered by this job

Attractive annual leave benefits

Opportunities for professional development

Collaborative work environment

Job summary

A leading insurance group in Hong Kong is seeking an IT Support professional responsible for providing first-line technical support, assisting with installations and maintaining IT systems. The ideal candidate holds a diploma in IT or Computer Science and has a basic understanding of troubleshooting Wi-Fi connectivity and familiarity with Microsoft 365 applications. This role offers attractive annual leave benefits and opportunities for professional growth within a collaborative environment.

Qualifications

• A diploma or degree in Information Technology, Computer Science, or a related field.
• Basic understanding of Windows 11 Enterprise environments.
• Familiarity with Microsoft 365 applications including Teams, OneDrive, and Edge Browser.
• Basic troubleshooting skills for Wi-Fi connectivity and network access.
• Knowledge of Active Directory for user account management.
• Understanding of print services and common printing issues.
• Experience supporting Teams Phone and related telephony services.

Responsibilities

• Providing first-line technical support to internal users.
• Assisting with hardware and software installations and configurations.
• Monitoring and maintaining IT systems for optimal performance.
• Documenting technical issues and solutions.
• Collaborating with the technology department on projects.

Skills

Technical support

Troubleshooting

Knowledge of Active Directory

Familiarity with Microsoft 365

Wi-Fi connectivity support

Education

Diploma or degree in Information Technology or Computer Science

Job description

• Leading insurance group
• Good exposure to various systems

About Our Client

The employer is a large organization within the insurance industry, recognized for its focus on delivering reliable services and innovative solutions. The company is well-established and offers a platform for professionals to grow and make an impact in a collaborative environment.

Job Description

As an IT Support professional, your main responsibilities will include:

• Providing first‑line technical support to internal users and resolving IT‑related issues promptly.
• Assisting with hardware and software installations, configurations, and upgrades.
• Monitoring and maintaining the organization's IT systems to ensure optimal performance.
• Documenting technical issues and solutions to maintain an updated knowledge base.
• Collaborating with the technology department to support ongoing projects and initiatives.

The Successful Applicant

A successful IT Support professional should have:

• A diploma or degree in Information Technology, Computer Science, or a related field.
• Basic understanding of Windows 11 Enterprise environments.
• Familiarity with Microsoft 365 applications including Teams, OneDrive, and Edge Browser.
• Basic troubleshooting skills for Wi‑Fi connectivity and network access.
• Knowledge of Active Directory for user account management.
• Understanding of print services and common printing issues.
• Experience supporting Teams Phone and related telephony services.

What's on Offer

• Attractive annual leave benefits to support work‑life balance.
• The chance to work in the insurance industry with a large organization in Hong Kong.
• Opportunities for professional development within the technology department.
• A collaborative and resourceful work environment.

If you are ready to take on this temporary role in IT Support, we encourage you to apply and join a rewarding career in the insurance industry!