Support Specialist 30-38k

Michael Page (Hong Kong); Tung Chung; On-site; HKD 279,000 - 390,600; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

A leading recruitment firm in Hong Kong seeks a Support Specialist to provide hands-on IT support and manage vendor relationships. The ideal candidate will have at least 3 years of IT helpdesk experience and a higher diploma in IT or related fields. Strong communication skills in Cantonese, with English proficiency as a plus. Enjoy a competitive salary while working in a dynamic Technology & Telecoms environment. This is an excellent opportunity to grow professionally in a supportive atmosphere.

Qualifications

• At least 3 years of hands-on experience in IT support or helpdesk roles.
• Familiarity with vendor management.
• Good understanding of application support.

Responsibilities

• Provide first-line technical support to end-users.
• Manage vendor relationships and evaluate performance.
• Document support incidents and resolutions.

Skills

Technical support

Vendor management

Problem-solving

Communication

Education

Higher Diploma in Information Technology, Computer Science, or related

Job description

• No shift work, enjoy stable office hours.
• Hands-on IT support with vendor management exposure.

About Our Client

Our client is a large organization in the Technology & Telecoms industry, known for its innovative solutions and cutting-edge technologies. The company is committed to delivering exceptional service and fostering growth within its team.

Job Description

• Provide first-line technical support to end-users via phone, email, or in-person, troubleshooting hardware, software, and network issues to ensure minimal downtime.
• Manage vendor relationships by coordinating with external suppliers for procurement, repairs, and service level agreements (SLAs), including evaluating vendor performance and negotiating basic terms.
• Document support incidents, resolutions, and user queries in the IT ticketing system to maintain accurate records and facilitate knowledge sharing.
• Participate in on-call standby rotations for after-hours support emergencies, responding to critical issues within defined response times (no shift or roster work required).
• Collaborate with other IT team members to elevate complex issues and contribute to process improvements.

The Successful Applicant

• Higher Diploma in Information Technology, Computer Science, or a related discipline.
• At least 3 years of hands‑on experience in IT support or helpdesk roles, with demonstrated familiarity in vendor management (e.g., handling supplier communications and basic contract oversight).
• Good understanding of application support, including troubleshooting and maintenance of business applications.
• Proven ability to learn quickly and adapt to new technologies and processes.
• Strong problem‑solving skills and ability to work under pressure during standby support periods.
• Excellent communication skills in Cantonese; proficiency in English is an advantage for user interactions.
• Ability to work independently and as part of a team in a fast‑paced environment.

What's on Offer

• Competitive monthly salary and benefits package.
• Work in a large organization within the Technology & Telecoms industry.

This is an excellent opportunity for a motivated individual to thrive in a supportive and innovative environment. Apply today to take the next step in your career as a Support Specialist!