Service Desk Specialist (20-23K)

Swing Consulting Ltd.; Hong Kong; In loco; HKD 223.200 - 256.680; Tempo pieno

Vantaggi offerti da questo lavoro

10-20 Days Annual Leave

5-day Work Week

Descrizione del lavoro

Swing Consulting Ltd. is seeking a Service Desk Specialist in Hong Kong. This role involves providing frontline helpdesk support for IT-related issues and coordinating with users to resolve requests. Candidates should have a diploma in Information Technology, 2 years of IT support experience, and proficiency in Microsoft applications. The position offers a salary range of 20-23K depending on experience, along with annual leave and a 5-day work week.

Competenze

• 2 years of experience in IT support / Customer Service.
• Self-motivated with strong teamwork skills.
• Knowledge in account administration.

Mansioni

• Provide frontline helpdesk support on IT-related issues through omni-channel.
• Administer accounts as required.
• Coordinate with internal and external parties to resolve requests.

Conoscenze

IT support

Customer Service

Windows

MS 365 / Office 365

English Communication

Cantonese Communication

Mandarin Communication

Formazione

Diploma or above in Information Technology or related disciplines

Descrizione del lavoro

Service Desk Specialist (20-23K)

• Provide frontline helpdesk support on IT-related issues through omni-channel and log cases to a ticketing system.
• Account administration required.
• Coordinate with internal and external parties to resolve requests.
• Assist with any other IT duties as assigned by supervisors.

Qualifications

• Diploma or above in Information Technology or related disciplines.
• 2 years of experience in IT support / Customer Service.
• Knowledge of Windows, MS 365 / Office 365, Outlook and other Microsoft applications & account admin.
• Self-motivated with strong teamwork skills.
• Chinese and English typing (Chi & Eng: 30 wpm) is preferred.
• Good communication skills in English, Cantonese and Mandarin.

Benefits

• Salary: 20-23K Depends on Experience
• 10-20 Days Annual Leave
• 5-day Work Week