Senior Customer Services Officer

JLL; Hong Kong; On-site; HKD 420,000 - 600,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Hong Kong is seeking an experienced Customer Services professional to manage reception inquiries and build positive relationships with tenants. The role involves coordinating with contractors, delivering service training, and providing administrative support within the property management office.

You will hold a degree in hospitality management or related field, with 3–4 years in property management (including 1–2 years supervisory).

Qualifications

• Degree in hospitality management or related field.
• 3–4 years’ experience in property management or related field with 1–2 years in a supervisory role; more experience may be considered for Assistant Customer Services Manager.
• Experience in hospitality or clubhouse is a definite advantage.
• Customer-oriented with excellent interpersonal and communication skills.
• Good listener and able to address customers’ needs.
• Excellent command of both spoken and written English and Chinese.
• Hands-on PC skills.

Responsibilities

• Handle enquiries/complaints of customers and visitors at the reception counter in the managed property.
• Visit/communicate with tenants for public relations and to understand/satisfy their needs.
• Provide administrative support in the property management office if required.
• Liaise with service contractors to ensure quality services are provided.
• Provide necessary customer services training to the customer services team.

Skills

Customer service

Interpersonal skills

Communication skills

English and Chinese

Listening skills

Education

Degree in hospitality management

Tools

Microsoft Office

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Responsibilities:

• To handle enquires / complaints of customers and visitors at the reception counter in the managed property
• To visit/communicate with the tenants whenever required for public relationship and for knowing/satisfying their needs
• To provide administrative support in the property management office if required
• To liaise with service contractors to ensure quality services are provided if required
• To provide necessary customer services training to customer services team

Requirements:

• Degree in hospitality management or related field
• At least 3-4 years’ of experience in property management or related field in which 1-2 years’ supervisory level; Candidate with more experience will be considered as Assistant Customer Services Manager
• Experience in hospitality or clubhouse would be a definite advantage
• Customer-oriented, with excellent interpersonal and communication skill
• Interested to meet/talk to different kind of people, a good listener and is willing to tackle customers’ needs
• Excellentcommand of both spoken and written English and Chinese
• Hands on PC skills

Location:

On-site –Hong Kong, SAR, China

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.