Part-time Customer Service Assistant

EAA-Jones Lang Lasalle Limited; Hong Kong; Presencial; HKD 180.000 - 260.000; Jornada completa

Descripción de la vacante

Jones Lang LaSalle Incorporated in Hong Kong seeks a facilities/operations assistant to conduct weekly inspections, manage key control, and handle inquiries at the Information Centre. The role supports exhibition room operations, daily openings, and scheduling in line with operating hours.

You will maintain patrol logs, process lease documents and receipts, and oversee signage and directory updates. The position requires strong organization, attention to detail, and the ability to coordinate

Formación

• Strong organizational and multitasking skills.
• Proficiency in basic administrative and record-keeping tasks.
• Ability to respond promptly to emergencies and coordinate with vendors.
• Good communication skills for handling customer inquiries and tenant requests.
• Attention to detail for inspections, inventory, and documentation.

Responsabilidades

• Conduct weekly inspections of washrooms and stonewall trees; respond to emergency calls and coordinate ad hoc repairs with vendors.
• Manage key control for all Studio Units (vacant and occupied) and oversee key borrowing registration for visitors and contractors.
• Handle inquiries via phone, email, and in person at the Information Centre; support exhibition room operations including daily opening/closing and scheduling per operating hours.
• Maintain daily patrol logs, file applications and leasing documents, process rental receipts, and manage office signage, notices, and directory updates.
• Monitor and restock first aid supplies, manage storeroom inventory (e.g., booklets), and procure office equipment and sundries.
• Perform monthly water and electricity meter readings and assist in issuing debit notes.

Conocimientos

Organizational skills

Multitasking

Customer service

Emergency response coordination

Documentation & record-keeping

Herramientas

MS Office

Descripción del empleo

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Description

What this job involves:

• Conduct weekly inspections of washrooms, and stonewall trees; respond to emergency calls and coordinate ad hoc repairs with vendors
• Manage key control for all Studio Units (vacant and occupied) and oversee key borrowing registration for visitors and contractors
• Handle inquiries via phone, email, and in person at the Information Centre; support exhibition room operations including daily opening/closing and scheduling per operating hours
• Maintain daily patrol logs, file applications and leasing documents, process rental receipts, and manage office signage, notices, and directory updates
• Monitor and restock first aid supplies, manage storeroom inventory (e.g., booklets), and procure office equipment and sundries
• Perform monthly water and electricity meter readings and assist in issuing debit notes.

Desired experience and technical skills required

• Strong organizational and multitasking skills
• Proficiency in basic administrative and record-keeping tasks
• Ability to respond promptly to emergencies and coordinate with vendors
• Good communication skills for handling customer inquiries and tenant requests
• Attention to detail for inspections, inventory, and documentation
• Familiarity with office equipment and basic procurement processes
• Physically able to conduct facility walkthroughs and light maintenance checks

Location

On-site –Hong Kong, SAR, China

Job Tags

• Customer Complaint Resolution
• Customer Inquiries
• Customer Satisfaction
• Customer Satisfaction Management
• Customer Service
• Escalation Management
• Multitasking
• Problem Analysis
• Service Level Agreement (SLA)
• Service Request Management
• Taking Ownership

Equal Opportunity Employer

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

Please direct any other general recruiting inquiries to our Contact Us page

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.